Alex neo 2 was a terrible experience but customer service is great Alex neo 2 was a terrible experience. the sizing is small for a bit over average size. all the speed settings are too fast. seems untested. But after speaking with customer service, they where super helpful and we found an arrangement. I will be a returning customer.

Device arrived broken Device arrived broken. Have reached out to customer service twice and not been contacted to resolve issue.

Great support Great support. I had a problem with my product and they were very gracious and quick to resolve the issue. It's very rare to find a company with such good service. Their products are supported by amazing after sales service, speaks to the quality of their products.

The Vick works wonderfully as described The Vick works wonderfully as described and promised. The delivery was timely and placed on my doorknob. Great product! Great service! My only complaint is that the satin bag that came with the toy is smaller than the toy and is unusable. How did that happen?

Really great support Really great support. My Sam Neo Masturbator failed before the two years of guaranty. It was a malfunction with the charge system. I comunicated trough the official website about my situation. After a few mails for verification, they sent me a new unit without cost. It was all really fast, even the transport was less time than i expected for a international transport. Its a trusthy brand.