Top quality of customer service Top quality of customer service, friendly and understanding. Answer all my questions and solved my problem less of what I was expecting. Easy questions and not too much drama like others.

I bought a product from a secondary… I bought a product from a secondary site a year earlier for my girlfriend. I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails they sent me back the product which arrived in just a few days. It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they even replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

Ease of Receiving Replacement for Faulty Product I purchased a product and had it only 3 months before it stopped working. It was not an inexpensive item and I had only used it 3 times. Customer service was outstanding. Emails were returned within 24 hours. Once I documented the problem a replacement was promptly sent to me. I commend this company for how it handles its customer service

Device arrived broken Device arrived broken. Have reached out to customer service twice and not been contacted to resolve issue.

had a problem with the pinhole charging… had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.