Really great support Really great support. My Sam Neo Masturbator failed before the two years of guaranty. It was a malfunction with the charge system. I comunicated trough the official website about my situation. After a few mails for verification, they sent me a new unit without cost. It was all really fast, even the transport was less time than i expected for a international transport. Its a trusthy brand.

Great customer service Our Anya model developed a fault (after almost a year of very extensive usage). Within just a few emails, a replacement model was being sent to us with no hassle nor fuss - excellent service.

Holiday purchase that had a fault.. happy customer Bought a new toy on holiday recently that had a fault. Contacted the warranty team who were excellent. After a few emails to identify the problem, they issued me with a brand new item that just arrived. Great customer service and prompt feedback. This company knows how to deal with their customers. 5 star service. Thanks again for the replacement guys , my partner and I couldn’t be happier.

I bought a product from a secondary… I bought a product from a secondary site a year earlier for my girlfriend. I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails they sent me back the product which arrived in just a few days. It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they even replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

Products are ok Products are ok, but support is terrible. Ordered a package, reached out do support due to rural hard-to-reach address. They replied once changes had been completed, however delivery address is still incorrect on carrier. Reached out to them with delivery instructions, no reply. Now, package has failed to deliver, reach out to support, and they are not available for a whole week!