Really great support Really great support. My Sam Neo Masturbator failed before the two years of guaranty. It was a malfunction with the charge system. I comunicated trough the official website about my situation. After a few mails for verification, they sent me a new unit without cost. It was all really fast, even the transport was less time than i expected for a international transport. Its a trusthy brand.

Great support Great support. I had a problem with my product and they were very gracious and quick to resolve the issue. It's very rare to find a company with such good service. Their products are supported by amazing after sales service, speaks to the quality of their products.

I bought a product from a secondary… I bought a product from a secondary site,I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails,It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

Mind-blowing products and service. Not only are their products revolutionary. I was very pleasantly surprised with how quick and responsive their customer service was when I reached out to them. It felt personal. 5-stars on my books. Would definitely recommend.

Device arrived broken Device arrived broken. Have reached out to customer service twice and not been contacted to resolve issue.