Holiday purchase that had a fault.. happy customer Bought a new toy on holiday recently that had a fault. Contacted the warranty team who were excellent. After a few emails to identify the problem, they issued me with a brand new item that just arrived. Great customer service and prompt feedback. This company knows how to deal with their customers. 5 star service. Thanks again for the replacement guys , my partner and I couldn’t be happier.

Really great support Really great support. My Sam Neo Masturbator failed before the two years of guaranty. It was a malfunction with the charge system. I comunicated trough the official website about my situation. After a few mails for verification, they sent me a new unit without cost. It was all really fast, even the transport was less time than i expected for a international transport. Its a trusthy brand.

I bought a product from a secondary… I bought a product from a secondary site a year earlier for my girlfriend. I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails they sent me back the product which arrived in just a few days. It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they even replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

Best brand for the modern day sexual pleasure Me and my partner were using svakom products for last 8 years and they have turned our joyful life to a totally different level. And the ones i brought in 2017 are still working like brand new and that’s really amazing. Their intelligent toys are the best in the market and highly valued for money. The latest series with app compatible real time video support toys are really a great deal when it comes to the modern say sexual experience. Highly recommended. Key value proposition are, quality, durability, warranty, comfort, right size and intensity and technology. I brought svakom erika today and it’s a really amazing device with high level of feel, intensity and size. It’s even wearable for loose dresses and now I will make my partner high while diner outs also.

had a problem with the pinhole charging… had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.