Ease of Receiving Replacement for Faulty Product I purchased a product and had it only 3 months before it stopped working. It was not an inexpensive item and I had only used it 3 times. Customer service was outstanding. Emails were returned within 24 hours. Once I documented the problem a replacement was promptly sent to me. I commend this company for how it handles its customer service

Products are ok Products are ok, but support is terrible. Ordered a package, reached out do support due to rural hard-to-reach address. They replied once changes had been completed, however delivery address is still incorrect on carrier. Reached out to them with delivery instructions, no reply. Now, package has failed to deliver, reach out to support, and they are not available for a whole week!

Holiday purchase that had a fault.. happy customer Bought a new toy on holiday recently that had a fault. Contacted the warranty team who were excellent. After a few emails to identify the problem, they issued me with a brand new item that just arrived. Great customer service and prompt feedback. This company knows how to deal with their customers. 5 star service. Thanks again for the replacement guys , my partner and I couldn’t be happier.

Products and Pleasure The material is silky soft and very easy to clean and charge, always a big plus. This has become a favorite. Why? It’s the shape of the head and the magic pearl. Using it without any switch turned-on, and dragging the pearl across sensitive areas is soul-firing. It’s what I imagine being with a pierced partner would be like. Activating the patterns of the rabbit blade sends electric pulses into hungry areas. Strumming through the different patterns leaves room for multiple possibilities of prolonged pleasure.

had a problem with the pinhole charging… had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.