Todd Kuether
GBinitially nice pair of 600$… initially nice pair of 600$ prescription sunglasses. 15 months after purchase - of course 1 yr warranty, the rubber nose cushion falls off. what do you know - no replacements available on sunglasses less than 2 years old. so what do i get? a 50% off coupon to buy another pair like that would make sense? before you purchase i would check to see if they have any replacements available. if not maybe look somewhere else ... disappointing
Lee
CAAwesome customer service!!! I had a pair of Costa sunglasses for just over 2 years and the frame broke. I sent a request for warranty and with no questions asked, I received a new pair no charge in less than 2 weeks!
Marsh Custom Lures
GBExcellent Excellent, initially didn’t get a discount I thought I would get, but reached out to the company and they took care of me. Applied the discount and refunded it back to me right away after the order processed.
Brad Etzler
GBGreat customer service is hard to find! Really awesome customer service! Broke a lens two months after purchase due to a drop. Offered to repair but I asked to see if they would give me a discount on new purchase and they did. They were very kind, courteous and prompt getting my situation resolved and making me happy. One other thing is that I never had to have a phone conversation with someone I could not understand from somewhere out of the country. Thanks Costa!!
Eric Stroschein
GBCosta's customer service is spot on Costa's customer service is spot on. I sent pictures of a pair of glasses for repair or replacement. Within 24 hrs I received a response that they did not make that specific pair anymore but gave me store credit to pick what I wanted from their vast selection. For sunglasses I will go nowhere else.