Great customer service, just slow delivery times My light didn't work, about every day or every other day we had correspondence and I had to provide video evidence for their troubleshooting methods, and then they just shipped a replacement. Hassle-free. It's just that the replacement shipping seems to be of lower priority so it took quite a while to come in. Anywhere from 15-30 days. I got mine in about 20.

My light broken after 5 month of use… My light broken after 5 month of use (X3 OWL). I communicate Wuben team and they helped to me really quickly. I have sended video of problem and Wuben team just shipped a replacement. Quick and professional communication. Replasment received really quickly. About 7 days. I like my OWL X3. Great flashlight. Why broken I don't know, but Wuben team are professionals and ready to help.

Had an issue with my KnightX0 Had an issue with my KnightX0. Ava from CS was able to send a replacement. Took a while due to Chinese New year but other than that great overall experience and love the light!

Lightok X3 I order a Lightok X3 Owl EDC Flashlight and it was sent to the wrong address somehow but when i email Wuben they resolve that quickly and took care of the shipping fee as well really good customer service and great site to order from.

Stand behind their products !!! Very helpful, prompt and professional service! A company who truly stands behind their excellent products and a customer service department(Ava) that is second to none. Every company should stand behind their products as Wuben does! If you have an issue with their product line, they will be more than happy to resolve it. Thank you Wuben !!!