Professional employees, positive experience Have been to the Eaton Center location many times. Have always had positive and professional assistance. This time it was Kathy who helped me choose the right frame and processed my prescription. Lovely experience from start to finish. They have a wide selection and prices that met my budget.

Sign-in for a created account is… Sign-in for a created account is awkward to locate. Should be visibly available without guessing. A more user friendly web page. Search parameters are too general and any specific search doesn't appear to match the parameters set by the search with no helpful hints as to how the search should be worded.

After a few bumps all was well and I… After a few bumps all was well and I got the correct frames and prescription. Attentive customer care service.

The sales staff is FROM HELL BY CHERYL MARIE The sales staff is FROM HELL. WORST experience of my life at an Eye Exam. The Dr was very nice & efficient but by the time I got to see him & after being made to feel like a FRESH KILL in front of a pack of HYENAS by the sales staff, I JUST wanted OUT & to get away. On top of that, I am a senior & told them I was using my United Health ins. The "boss" with the red hair asked if I had triple A. I said yes & held my triple A, my AARP & United Health, but i want to use my UH discount. She SNATCHED the triple A card from me & proceeded to ring it up saying," This is probably cheaper than anything else." I was SPEECHLESS. Then she hands me the paper to sign & I was so PI$$eD at that point I just signed, grabbed & walked out. It wasn't till I got home that I saw SHE RIPPED ME OFF FOR $46! SHE charged me $96 when my United Health payment was ONLY $50!! I STILL have questions about my RX but I am NOT going back there to their NON STOP pressuring, nagging, pushing, nearly bullying to 'BUY GLASSES, 60%off designer, great sales, GO LOOK at the glasses, Go browse & look thru the glasses, ETC, ETC, ETC. It was UNREAL. I tried to sit in the hall to hide & wait for my appt. & was HARRASSED to "GO BROWSE the GLASSES, Oh you have a few minutes check the displays, there are GREAT sales today, make sure you check out the glasses. I repeatedly said, I am NOT getting glasses today. AGAIN I said I am ONLY here for an exam, THAT didn't stop them! Then as I was paying & being ripped off for my visit & OVERPAID by $46, the idiot girl was STILL PUSHING me to look at & BUY GLASSES! Cause it's a GREAT time to buy! I told her 3TIMES, I am NOT getting glasses. Then finally told her 3 times, I am waiting for a check, I am NOT buying today! Till I had to get mean with her & say, I AM NOT BUYING. (It is NONE of her business the check I was waiting for was my Social Sec. CK!) THIS was at the El Cajon, Parkway Plaza store & I talked to a few others that had issues too. I WORKED AT NORDSTROM FOR YEARS & was in top 5 in sales most of the time. If I had EVER behaved that way, I would have been fired the first week. I have an issue with my RX & I don't even want to go in there & I can't afford to OVERPAY for ANOTHER exam!

Customer service Customer service, Product, speed, and quality are all TOP NOTCH! Thank you!!