I love the selection of frames I love the selection of frames, especially designer frames and the 60% off frames and lenses. I bought two pair (regular and sunglasses), and the price was less than the cost of using my vision insurance. Also my prescription was progressive so I had to replace the 1st set because I couldn't read with them. They adjusted the reading level upward and now I can read perfectly. The replacement was easily done by phone with return postage paid, and the new frames and lenses were received within 10 days. Note: Lenscrafter stores are a separate enterprise from Lenscrafters.com, and you cannot return frames and lenses bought online to a store. Also the online pricing is cheaper than the store pricing since the stores have optometrists to assist you and provide measurements specific to the frames you select. If you need alot of help, recommend using the actual stores. Otherwise I was very pleased with my new designer frames and service!

Customer service Customer service, Product, speed, and quality are all TOP NOTCH! Thank you!!

Navigating and using the online site… Navigating and using the online site was extremely easy. I was able to browse a huge selection of glasses, easily connect to my insurance, and enter my prescription seamlessly. I will order here again.

Exceptional service from Sydney and Brook in the Lakeside Mall I visited Sydney in the Lenscrafter store in Macy’s and Brook in the Lenscrafter store in the food court, both in the Lakeside Mall. They provided excellent service … all for free! I had stepped on my Oakley prescription half-frame glasses and broken the band that retains the lens in one eye. It took about 30 minutes to fix as the broken band was fiddly to remove and the lens was twisted slightly.

I went to the Mission Viejo Mall… I went to the Mission Viejo Mall LensCrafters. I needed my glasses adjusted. Roger did an amazing job on both pair of glasses. He was polite and very attentive also. I would highly recommend this store if you need glasses. C. Aufhammer