Easy to navigate the web site and find… Easy to navigate the web site and find what I needed to purchase my glasses

Exceptional service from Sydney and Brook in the Lakeside Mall I visited Sydney in the Lenscrafter store in Macy’s and Brook in the Lenscrafter store in the food court, both in the Lakeside Mall. They provided excellent service … all for free! I had stepped on my Oakley prescription half-frame glasses and broken the band that retains the lens in one eye. It took about 30 minutes to fix as the broken band was fiddly to remove and the lens was twisted slightly.

Reception was as expected Manager was great and went out of her way to suggest and look for a frame that she thought would be appropriate Reception was as expected and I did not have to wait long for service. The manager at Lens-Craters Van Nuys blvd. Sherman Oaks Ca., Jennifer Tay, was not only friendly but obviously highly qualified and went out of her way to suggest and look for frames that she thought would be an appropriate fit. Satisfied customer,M. Egers Los Angeles

I love the selection of frames I love the selection of frames, especially designer frames and the 60% off frames and lenses. I bought two pair (regular and sunglasses), and the price was less than the cost of using my vision insurance. Also my prescription was progressive so I had to replace the 1st set because I couldn't read with them. They adjusted the reading level upward and now I can read perfectly. The replacement was easily done by phone with return postage paid, and the new frames and lenses were received within 10 days. Note: Lenscrafter stores are a separate enterprise from Lenscrafters.com, and you cannot return frames and lenses bought online to a store. Also the online pricing is cheaper than the store pricing since the stores have optometrists to assist you and provide measurements specific to the frames you select. If you need alot of help, recommend using the actual stores. Otherwise I was very pleased with my new designer frames and service!

An Actual Scam My experience details the office of Kathryn Thomas. I would urge nobody come here if you can help it. The doctor will actually charge YOU $25 for THEM being behind if you’d like to reschedule. It’s absolute nonsense but they say their rescheduling policy is strict. If you can’t wait for for over an hour past your appointment, head elsewhere. If they’re behind, you will pay to reschedule.