The sales staff is FROM HELL BY CHERYL MARIE The sales staff is FROM HELL. WORST experience of my life at an Eye Exam. The Dr was very nice & efficient but by the time I got to see him & after being made to feel like a FRESH KILL in front of a pack of HYENAS by the sales staff, I JUST wanted OUT & to get away. On top of that, I am a senior & told them I was using my United Health ins. The "boss" with the red hair asked if I had triple A. I said yes & held my triple A, my AARP & United Health, but i want to use my UH discount. She SNATCHED the triple A card from me & proceeded to ring it up saying," This is probably cheaper than anything else." I was SPEECHLESS. Then she hands me the paper to sign & I was so PI$$eD at that point I just signed, grabbed & walked out. It wasn't till I got home that I saw SHE RIPPED ME OFF FOR $46! SHE charged me $96 when my United Health payment was ONLY $50!! I STILL have questions about my RX but I am NOT going back there to their NON STOP pressuring, nagging, pushing, nearly bullying to 'BUY GLASSES, 60%off designer, great sales, GO LOOK at the glasses, Go browse & look thru the glasses, ETC, ETC, ETC. It was UNREAL. I tried to sit in the hall to hide & wait for my appt. & was HARRASSED to "GO BROWSE the GLASSES, Oh you have a few minutes check the displays, there are GREAT sales today, make sure you check out the glasses. I repeatedly said, I am NOT getting glasses today. AGAIN I said I am ONLY here for an exam, THAT didn't stop them! Then as I was paying & being ripped off for my visit & OVERPAID by $46, the idiot girl was STILL PUSHING me to look at & BUY GLASSES! Cause it's a GREAT time to buy! I told her 3TIMES, I am NOT getting glasses. Then finally told her 3 times, I am waiting for a check, I am NOT buying today! Till I had to get mean with her & say, I AM NOT BUYING. (It is NONE of her business the check I was waiting for was my Social Sec. CK!) THIS was at the El Cajon, Parkway Plaza store & I talked to a few others that had issues too. I WORKED AT NORDSTROM FOR YEARS & was in top 5 in sales most of the time. If I had EVER behaved that way, I would have been fired the first week. I have an issue with my RX & I don't even want to go in there & I can't afford to OVERPAY for ANOTHER exam!

If you want contacts, don't move loactions I got contacts at lens crafters in riverside in one appointment. Piece of cake. Then I moved a year or so later and had to renew my contact lense prescription. Go to a new lens crafters location and get a trial pair of the same exact contacts I'ver worn for years. Doc tells me try those for 2 weeks then come back, and he won't finalize the prescription until I come back. Well life got busy. I don't have time to go back to just hear, yup, those same exact lenses from lense crafters still work on the same set of eyes a year later. The doc saw me put them on before I left, and I said yup I remember these they feel great. I put them on the very first try and all. Now I'm too busy with work and a newborn to take 2 hours out of my day driving to a completely pointless follow up appointment to 'finalize' my prescription since it's a different location. Seems like a money grab to me. I just wasted my initial appointment fee and got no refunds for that. So my advice, if you want contact lenses just make sure to never move locations unless you want 2 extra appointments per year. I'll just stick to glasses and save money.

Exceptional service from Sydney and Brook in the Lakeside Mall I visited Sydney in the Lenscrafter store in Macy’s and Brook in the Lenscrafter store in the food court, both in the Lakeside Mall. They provided excellent service … all for free! I had stepped on my Oakley prescription half-frame glasses and broken the band that retains the lens in one eye. It took about 30 minutes to fix as the broken band was fiddly to remove and the lens was twisted slightly.

Terrible. Completely unprofessional, employees clearly have no idea what they are doing. Took two weeks to not only lose my prescription, but lose any record that I had paid for ANYTHING, and then had the audacity to tell me all I could do was "wait for the sales audit team to figure it out"? Totally unacceptable, avoid these scammers.

After a few bumps all was well and I… After a few bumps all was well and I got the correct frames and prescription. Attentive customer care service.