Silvana Mascitelli
CAProfessional employees, positive experience Have been to the Eaton Center location many times. Have always had positive and professional assistance. This time it was Kathy who helped me choose the right frame and processed my prescription. Lovely experience from start to finish. They have a wide selection and prices that met my budget.
Kevin
GBAfter a few bumps all was well and I… After a few bumps all was well and I got the correct frames and prescription. Attentive customer care service.
Carrie Henderson
GBGreat experience Hey Leo is the person who'd helped me. HE was Courteous kind and helpful and patient,also helped Niba helped with my glasses. I ordered two prescriptions and one regular sunglasses and it had a coupon which is great.i was so pleasantly suprised.
Mitchell Wolf Egers
GBReception was as expected Manager was great and went out of her way to suggest and look for a frame that she thought would be appropriate Reception was as expected and I did not have to wait long for service. The manager at Lens-Craters Van Nuys blvd. Sherman Oaks Ca., Jennifer Tay, was not only friendly but obviously highly qualified and went out of her way to suggest and look for frames that she thought would be an appropriate fit. Satisfied customer,M. Egers Los Angeles
Teon
GBTerrible. Completely unprofessional, employees clearly have no idea what they are doing. Took two weeks to not only lose my prescription, but lose any record that I had paid for ANYTHING, and then had the audacity to tell me all I could do was "wait for the sales audit team to figure it out"? Totally unacceptable, avoid these scammers.