Great customer service The chat feature was easy to use and the customer service representative was able to help me get the replacement parts I needed ordered. So far I have really liked the Tommee Tippee products, from the bottles, to the double breast pump, and the service! I just wish there was an option to order additional breast pumps parts, like the body, horn, cup, etc, so that when I’m washing and sanitizing 1set, I can use the backup set. I don’t want to have to buy a whole extra double breast pump set, as the motor works for multiple uses before it needs to be charged.

So helpful and knowledgeable I hope his name was Ben… sorry I didn’t catch his name but He was absolutely the sweetest helped me see the “issues” with my recent purchases and assured me we would get a solution and I think we certainly did. If not I learned something new that I didn’t know before. He seems like a great employee and person who genuinely cares! Thank you for making my night!

Breast Pump Adapters The breast pump adapters contained in the kit has 3 different sizes (1each). Well as you know women have 2 breasts and actually need 2 adapters that fit their pump. I looked online to buy a second adapter that fits my pump. The website says to call the customer service number. The number requested my address and info like I was going to be able to receive a second adapter. Only for me to receive an email minutes later saying additional adapters are not available. The company already knows additional adapters are not available. So we are calling and providing our personal info for what exactly? Terrible process that needs adjusting!

Was not able to solve my problem so… Was not able to solve my problem so will not be buying anymore of their stuff as it’s too much work as a tired parent to deal with. Got a reply from tommee tippee saying they texted me and sent a replacement? However what they are replacing and who they texted is a mystery- guess it’s just an automatic response -

Tommee Tippee (North America) is AWESOME! Tommee Tippee (North America) is amazing! I run a daycare in California and I wrote to the company on Facebook Messenger (after I searched the internet and Amazon for replacement valves for the insulated Sportee Cups) I could not find them anywhere so I would just buy new cups. a awesome guy named Ben wrote me and said that he had sent me some.. so happy!!! Thanks Ben you rock! Happy Mom, Daycare provider, Tammy