As of March 31 we have spent well over… As of March 31 we have spent well over a month waiting for our warranty replacement bottles to arrive. Even after we confirmed our address they managed to ship our bottles to the wrong address. Now they have supposedly sent us replacements again, with express shipping but that was over a week ago. Still nothing, no tracking number, no real way of knowing if anything was ever sent. We've now had to buy an entire new set from another brand due to the leaking being so bad. Lost our trust. Truly disappointed.

I’m pretty sure the support team is a poorly written AI. I’m pretty sure the support team is a poorly written AI. The first question was to ask me things which were on the initial request form. Then the “person” said they’d look into it, and ghosted me. From there, they tried to close the ticket saying I didn’t provide info. I asked for clarification, as the ticket was held on their end as they investigated, and they just resent the message again as is. Now it appears that they’ve just gone and closed the ticket with no resolution.

Great customer service The chat feature was easy to use and the customer service representative was able to help me get the replacement parts I needed ordered. So far I have really liked the Tommee Tippee products, from the bottles, to the double breast pump, and the service! I just wish there was an option to order additional breast pumps parts, like the body, horn, cup, etc, so that when I’m washing and sanitizing 1set, I can use the backup set. I don’t want to have to buy a whole extra double breast pump set, as the motor works for multiple uses before it needs to be charged.

Awful chat experience Awful chat experience. Repeated the same information multiple times to the agent. Spent 30 min to accept basic information and it was insulting that agent wasn’t engaging or paying attention. Then he told me just got to Amazon rep instead. Product was faulty and leaked and was looking for a replacement warranty. Have transcript emailed to me bc of how bad it was.

So helpful and knowledgeable I hope his name was Ben… sorry I didn’t catch his name but He was absolutely the sweetest helped me see the “issues” with my recent purchases and assured me we would get a solution and I think we certainly did. If not I learned something new that I didn’t know before. He seems like a great employee and person who genuinely cares! Thank you for making my night!