So helpful and knowledgeable I hope his name was Ben… sorry I didn’t catch his name but He was absolutely the sweetest helped me see the “issues” with my recent purchases and assured me we would get a solution and I think we certainly did. If not I learned something new that I didn’t know before. He seems like a great employee and person who genuinely cares! Thank you for making my night!

Very helpful & wonderful customer service The representative that helped me was reliable, honest, totally AWESOME, and more helpful than most people I’ve dealt with in my life. I used Tommee Tippee products for my son who is now two, and am using the same products and even expanding to more Tommee Tippee products with my new son who will arrive in July. There was a day when my son was a month old and we couldn’t figure out what to do about his colic, so we went to the store and bought 20 different pacifiers. Among those were the Day and Night pacifiers, and they were the ONLY ones that worked!!! Tommee Tippee is our ride or die!

Took way too long to get a response… Took way too long to get a response from customer service team, probably 2 weeks . Should be a live chat for help. We ended up trashing out item. Edit:22/12/2022 customer service reached out and explained what the issue was , and offered a satisfactory resolution which we accepted. They have redeemed themselves in my eyes and have not lost the customer.thanks TT

Tommee Tippee (North America) is AWESOME! Tommee Tippee (North America) is amazing! I run a daycare in California and I wrote to the company on Facebook Messenger (after I searched the internet and Amazon for replacement valves for the insulated Sportee Cups) I could not find them anywhere so I would just buy new cups. a awesome guy named Ben wrote me and said that he had sent me some.. so happy!!! Thanks Ben you rock! Happy Mom, Daycare provider, Tammy

Awful chat experience Awful chat experience. Repeated the same information multiple times to the agent. Spent 30 min to accept basic information and it was insulting that agent wasn’t engaging or paying attention. Then he told me just got to Amazon rep instead. Product was faulty and leaked and was looking for a replacement warranty. Have transcript emailed to me bc of how bad it was.