Excellent customer service We recently had a Matki shower door fitted to replace an existing door. They did an excellent job and left us with a bottle of cleaner and a cloth to maintain the glass. This has almost run out and I sent an email to the technical department to ask how to obtain a further bottle as it is an excellent product. I received a very prompt reply. Very satisfied with my experience with Matki.

Brace bars replaced. Needed a pair of brace bars replaced(flaking) so emailed tge relevant details and follow up proof of purchase. Brace bars sent priority post by Lucas & Technical support. Received them quick but realised I had received one wrong one L/H not R/H ( my mistake?) Re-emailed Lucas who immediately sent me another 2 braces. First class after sales service and shower enclosure. Great.

Recognition This review is to give recognition to the Matki technical department, specifically Josh for the brilliant support and advice over a number of calls this week. He understood and advised immediately on the issues I had. Not often I make these kind of missives but felt the need to as I find these days the level of response they provided is rare. ie. Quick, knowledgeable, very helpful and friendly.

Replacement seal for shower door Lucas From Technical Support was very helpful for me to get a bottom door seal for my shower (which is an old model). After establishing the correct seal he gave me a reference number, price and phone number to order the part. On ordering, Paul in Customer Service was very prompt and efficient and the purchase was done in a matter of minutes. I got a confirmation email very quickly. I was very impressed how the personnel dealt with this matter

Replacement of old discontinued shower waste Contacted Matki for advice on replacing an old corroded shower waste trap. Esme was very helpful and responded quickly with all the details for the replacement parts and costs. I proceeded to place an order with her on the Monday and everything arrived by Thursday. Very good customer service and would use again based on this experience.