Really helpful support from Matki… Really helpful support from Matki customer service. We had a small issue that did not need a call out fixi g a hinge. I was told how to take the hinge off and managed to replace it via parts on line. Thank you.

Excellent after sales service Thank you Alan for fantastic after service visit. Excellent service, quality work, friendly and efficient. Replaced the faulty items, and went the extra mile fitted the seal properly and showed me how to clean the drain. Ewww 100% recommend Matki products and after sales service from Alan. Thank you

Brace bars replaced. Needed a pair of brace bars replaced(flaking) so emailed tge relevant details and follow up proof of purchase. Brace bars sent priority post by Lucas & Technical support. Received them quick but realised I had received one wrong one L/H not R/H ( my mistake?) Re-emailed Lucas who immediately sent me another 2 braces. First class after sales service and shower enclosure. Great.

Matki Technical Support I called Matki for technical support in connection with a problem that had developed with our Matki Elixir EX28 Shower. I can only describe my customer experience as superb, in fact one of the best customer service experiences I've had in my entire life - and I'm a wrinkly! The technical support person I spoke with, Esme, listened intently to understand the problem, asking relevant questions. Esme then followed through by providing a costed solution. Replacement parts ordered and paid for over the telephone and confirmed by follow-up email. Parts being dispatched as an urgent action. Brilliant! I could not ask for more.

Phone call to arrival in 2 days Following 15 years of use, our Matki shower required a new valve (and service kit). It was not in stock, but the manufacturer supplied, having tested the part. The order was telephoned on Monday afternoon and arrived on Wednesday morning. Our amazing shower is back in full working order again ! Thank you Cameron and Matki for this exceptional service!