Excellent customer service We recently had a Matki shower door fitted to replace an existing door. They did an excellent job and left us with a bottle of cleaner and a cloth to maintain the glass. This has almost run out and I sent an email to the technical department to ask how to obtain a further bottle as it is an excellent product. I received a very prompt reply. Very satisfied with my experience with Matki.

Excellent technical support and advice I have been in touch with Matki technical support department on a few occasions. They have always been responsive and helpful on all matters. On this occasion assistance to resolve shower door mechanism was extremely prompt and helpful. Even offering telephone assistance should our handyman require it. First class company to deal with.

Really helpful support from Matki… Really helpful support from Matki customer service. We had a small issue that did not need a call out fixi g a hinge. I was told how to take the hinge off and managed to replace it via parts on line. Thank you.

Matki Technical Support I called Matki for technical support in connection with a problem that had developed with our Matki Elixir EX28 Shower. I can only describe my customer experience as superb, in fact one of the best customer service experiences I've had in my entire life - and I'm a wrinkly! The technical support person I spoke with, Esme, listened intently to understand the problem, asking relevant questions. Esme then followed through by providing a costed solution. Replacement parts ordered and paid for over the telephone and confirmed by follow-up email. Parts being dispatched as an urgent action. Brilliant! I could not ask for more.

Excellent After Care ServiceI I emailed a request for information to remove the waste cover off our shower tray. Lucas emailed very good instructions very quickly. Problem solved. Excellent After Sales Service.