Recognition This review is to give recognition to the Matki technical department, specifically Josh for the brilliant support and advice over a number of calls this week. He understood and advised immediately on the issues I had. Not often I make these kind of missives but felt the need to as I find these days the level of response they provided is rare. ie. Quick, knowledgeable, very helpful and friendly.

Matki corner shower, roller assembly unfit for purpose Matki Colonade corner shower unit. Fitted some years ago but has had little use as in spare room en-suite. Not for the first time the PLASTIC blocks which are the top roller assembly have failed. There is little support to the wheels which have sheared off. Obviously poor design and not fit for purpose. Yes! Matki say they will supply 2 x replacements …. for….wait for it……£130.73 inc.vat !!! 2 Small plastic blocks and four plastic wheels, daylight robbery. As it happens we have two main bathrooms about to be refurbished, in view of this poor response from Matki it is plain we will not be considering Matki!! Terrible after sales!

We’ve had two Matki showers installed… We’ve had two Matki showers installed over a eight year period and both have leaked in the same place…the first one caused considerable damage to the underfloor area. The second one has now started leaking thru the grout in the tiling adjacent to the shower right hand pillar. Everything is sealed in the area but it still leaks…I’ve now got to find a installer who will look at the problem…the original installer is no longer around. Please help Matki

Excellent after sales service Thank you Alan for fantastic after service visit. Excellent service, quality work, friendly and efficient. Replaced the faulty items, and went the extra mile fitted the seal properly and showed me how to clean the drain. Ewww 100% recommend Matki products and after sales service from Alan. Thank you

Replacement seal for shower door Lucas From Technical Support was very helpful for me to get a bottom door seal for my shower (which is an old model). After establishing the correct seal he gave me a reference number, price and phone number to order the part. On ordering, Paul in Customer Service was very prompt and efficient and the purchase was done in a matter of minutes. I got a confirmation email very quickly. I was very impressed how the personnel dealt with this matter