Replacement of old discontinued shower waste Contacted Matki for advice on replacing an old corroded shower waste trap. Esme was very helpful and responded quickly with all the details for the replacement parts and costs. I proceeded to place an order with her on the Monday and everything arrived by Thursday. Very good customer service and would use again based on this experience.

Brilliant customer service I have a 7 year old Matki One Quintesse shower enclosure and a few of the seals were a litttle worn and tired looking. I emailed Matki and they very generously sent me a selection of seals that have enabled me to get the shower looking as good as new. I'm most impressed with the excellent customer service.

Recognition This review is to give recognition to the Matki technical department, specifically Josh for the brilliant support and advice over a number of calls this week. He understood and advised immediately on the issues I had. Not often I make these kind of missives but felt the need to as I find these days the level of response they provided is rare. ie. Quick, knowledgeable, very helpful and friendly.

I was most impressed by the customer… I was most impressed by the customer service I received from Lucas today. He was extremely prompt and very efficient, it was no doubt a five star service. Thank you 😃

Fast Flow shower trap spares My Matki fast flow shower trap flange fractured after 16 years service. We had replaced the cover over the years due to fair wear and tear, so only need broken flange/seal replacements. Spoke to Esme who was brilliant - very helpful and friendly. She requested photographs to confirm actual part. All done by email and spares ordered shortly afterwards.