Generosity of udarely by manufacturing defect I ordered several fire double walled cups and one had a manufacturing defect. I reported this to the company immediately. I received a reply the following day with the message that they will replace this cup and due to the circumstances, give me another cup as a gift. Thank you again for your generosity! This is really not self-evident. I am already looking forward to making further purchases from udarely.

Accommodating and very easy process - Bought the 6lg skull glasses set + skull shot glass set for a gift. - Out of the 12, 1 was chipped upon arrival. - explained the situation and sent them a picture - very accommodating and quick with their responses. - have been issued 2 replacements, 1 to replace the chipped cup, and the other as a complimentary gift to make up for the fact that the initial cup was chipped - by far the best customer service ever!! Giving me an extra cup just goes to show how much they value their customers and not just sale-focused. Preface: I work at retail and I’ve done my fair share of communicating online about items I’ve purchased so I think I’ve enough foundation to base my comment Will definitely come back for future gifts!!

The order arrived in two weeks The order arrived in two weeks, very well protected. All right. I found a glass with a small manufacturing defect, I contacted after sales and immediate response. very kind and they sent me two new glasses in 10 days. unbeatable. The glasses are very nice. I was pleasantly surprised.

Absolutely superb Absolutely superb and quirky glasses. I have bought the stainless steel wine goblets, gold topped tumblers, copper Moscow Mule beakers and stainless steel champagne flutes - and I’ve not finished as the products are amazing. I’ve recommended Udarely to friends and family. The after sales service is also excellent.

Orders placed 1 month ago Orders placed 1 month ago. I have 2 orders that I have either not received or received damaged. Order #29990 – Never received. Never received email confirmation of shipment. Has been over a month. #29977 – received in a plastic bag which as expected contents delivered broken. Sent emails for both orders and only received auto generated response 2 days ago. Please respond ASAP.