Ordered this 7 weeks ago to give as… Ordered this 7 weeks ago to give as Christmas gifts, well within the recommended time frame on the site. For the price, the company should have ensured a high quality delivery, but used local courier and it is still somewhere en route with no updated tracking available. Customer service is no help and also “surprised it hasn’t arrived yet.” 3 sets of mugs at a whopping $80 per and it’s wasted this Christmas. Do not recommend.

Alas mugs Ordered the Alas mugs. Beautiful mugs. Looks exactly as on the website. Really happy with my purchase. The customer service was also excellent and very responsive to my questions concerning the delivery. The only downside was the wait, shipping to Europe took 39 days.

Orders placed 1 month ago Orders placed 1 month ago. I have 2 orders that I have either not received or received damaged. Order #29990 – Never received. Never received email confirmation of shipment. Has been over a month. #29977 – received in a plastic bag which as expected contents delivered broken. Sent emails for both orders and only received auto generated response 2 days ago. Please respond ASAP.

Accommodating and very easy process - Bought the 6lg skull glasses set + skull shot glass set for a gift. - Out of the 12, 1 was chipped upon arrival. - explained the situation and sent them a picture - very accommodating and quick with their responses. - have been issued 2 replacements, 1 to replace the chipped cup, and the other as a complimentary gift to make up for the fact that the initial cup was chipped - by far the best customer service ever!! Giving me an extra cup just goes to show how much they value their customers and not just sale-focused. Preface: I work at retail and I’ve done my fair share of communicating online about items I’ve purchased so I think I’ve enough foundation to base my comment Will definitely come back for future gifts!!

I really liked the dishes I ordered I really liked the dishes I ordered. It is not only easy to use, but also very beautiful. It can be used as decoration in your home.