Definitely recommend! I had a great experience with this brand. My first order was not successfully delivered due to an issue with the local post office. UDARELY customer service promptly dispatched another set and were available to answer my questions along the way. When the items finally arrived, one broke almost right away - I think the glass was a bit too thin on that piece - and they sent another two as a replacement. They were incredibly helpful, patient, and understanding. I also love the pieces I bought; I'd been eyeing them for months and was so glad I went for it.

Great Customer Service Udarely sent the wrong set of cups, but quickly corrected the issue by sending out the correct ones immediately and letting me keep the others. They took care of things quickly and made it right. Great customer service by Udarely, makes me confident to purchase from again!

Alas mugs Ordered the Alas mugs. Beautiful mugs. Looks exactly as on the website. Really happy with my purchase. The customer service was also excellent and very responsive to my questions concerning the delivery. The only downside was the wait, shipping to Europe took 39 days.

So happy I couldn’t ask for more!! After receiving two of my orders slightly damaged, they were so helpful and understanding. I wrote an email regarding each order, and explaining the issues, with images of the damage. They were apologetic and have provided replacements ASAP, they’re on their way as we speak. They were quick to respond and had everything sorted within 12 hours of my emails. I couldn’t have asked for better costumer service.

I became a fan I bought 10 glasses. The product was of very satisfying quality. When the package arrived, unfortunately one glass was broken, even though it was well packed. Since it is an international mail, I think that such an unfortunate accident is unavoidable. I attached a photo to the support and told them that the glass was damaged, and on the same day I received a polite reply and was able to arrange a replacement product. With a gift of apology! I'm Japanese, but I don't think there are many Japanese companies that provide such great support. I highly recommend it.