Quick to respond and super polite! I haven't gotten my order yet, but i had to change the address after placing it and they've been incredibly accommodating. Qulick to respond and super polite!

Customer Service gets 10 Stars!! Customer Service gets 10 Stars!! My MiniLabster arrived on time! Adorable and age appropriate. Will grow with it for a long time. The box came in damaged, torn open, bent and un'gift'able. Contacted the customer service and IMMEDIATELY got a response, happy to replace it. I was elated. I have been bragging about this company and their products to everyone. Shop their store! It's a win win.

I would give negative stars if I could I would give negative stars if I could. I ordered a mini scope and a fort kit. Both are extremely cheap plastic. The scope does not work to magnify anything - I've tried adjusting everything as suggested and still just seeing a bright, blurry, color block of the item. So disappointing. The fort kit is extremely flimsy and there aren't enough pieces to build a fort at all. I was so excited but now am so disappointed. These were my kid's birthday present and now he can't even use them!! Do not buy this cheap, useless, crap!!!

Exceptional Customer Experience I have yet to try the product but the customer service is exceptional and extremely quick! I wanted to modify my order after placing and Marc emailed me right away, rectified the problem, and sent me a fast and easy way to pay so they could process my order immediately and ship it out as soon as possible. I truly appreciate the personal touch and real person on the other end. Very excited to try the products with my 4 and 2 year old this summer.

Amazing customer service! Amazing customer service! Had a bit of a situation and needed to change the shipping address. Marc was super helpful, making sure my kid still got her Easter gift. I'm really grateful for their halp!