my man George my man George was great didn't ask extra unneeded questions and got straight to the point and even helped me learn something new 10/10

Excellent resolution of problem Had a problem with a single classical guitar string and George resolved it swiftly. He provided a highly professional and competent service - I am very impressed!

George was a great help with getting my… George was a great help with getting my issue resolved. He was very informative and quick to provide a resolution to the problem. I hope George is getting the recognition he deserves!

After being a member of their Players… After being a member of their Players Circle for over a year, and buying exclusively from them (acquiring points) - they suddenly and without notice locked my account Customer service is a joke - their phone number will only take messages - they won't connect you with a living person Shabby as hell

I purchased light gauge acoustic… I purchased light gauge acoustic strings. The high E was faulty and broke whilst stringing guitar. I contacted D'addario who replied via email in less than 24 hours offering me a replacement pack. First class customer service. Excellent.