Excellent resolution of problem Had a problem with a single classical guitar string and George resolved it swiftly. He provided a highly professional and competent service - I am very impressed!

Excellent service and information. Restoring a very old Banjo Mandolin with rusty strings and a split skin, I contacted D'Addario for help with stringing. George the Consumer Support Specialist, was exceptionally helpful asking several questions over several emails to determine the string tension required for the instrument. I cannot speak highly enough of my experience.

Hooray for George! Having arthritis in my left thumb, I now have to use a very light non-standard string set. I was lucky enough to have George as my guide in getting the right set. He's very competent, dedicated and was incredibly patient in getting just what I needed. Not many companies have such a professional service department these days, and I very much appreciated my experience. Good job there, George, good man!!!

Hailey at D'addario is the best! Hailey at D'addario is super nice and responsive. She responded to my messages super fast and helped the first time I reached out no questions asked. She has made me a customer for life! Good customer service is the biggest difference maker there is!

Patch cable is trash Patch cable is trash. For something with a lifetime guarantee it failed faster than any other cable I've had by far. Heavier wire is more rugged, that's just facts. Most of the fancy new stuff is just marketing. If their other products are this level of quality then I don't know, probably steer clear.