GREAT COMPANY They make good products help us acoustic guitar player I use their strings an use their humidity packs like buying their stuff their acoustic guitar strings make my guitar sound good

Poor quality XT strings. I thought I would try a set of XT Phosphor Bronze 12/53 on my Taylor acoustic instead of the usual Elixirs. Rubbish quality as the ball end unravelled on both unwound stings when tuning up. Maybe just unlucky by I’ll stick with Elixir or EXPs.

I purchased light gauge acoustic… I purchased light gauge acoustic strings. The high E was faulty and broke whilst stringing guitar. I contacted D'addario who replied via email in less than 24 hours offering me a replacement pack. First class customer service. Excellent.

Hailey at D'addario is the best! Hailey at D'addario is super nice and responsive. She responded to my messages super fast and helped the first time I reached out no questions asked. She has made me a customer for life! Good customer service is the biggest difference maker there is!

Excellent resolution of problem Had a problem with a single classical guitar string and George resolved it swiftly. He provided a highly professional and competent service - I am very impressed!