Honestly some of the best customer… Honestly some of the best customer service I've ever dealt with. I use Promark Sticks, Evans Heads, and D'addario strings and I know if I ever have any issues they will not only fix it but go the extra mile to make it right.

my man George my man George was great didn't ask extra unneeded questions and got straight to the point and even helped me learn something new 10/10

Hooray for George! Having arthritis in my left thumb, I now have to use a very light non-standard string set. I was lucky enough to have George as my guide in getting the right set. He's very competent, dedicated and was incredibly patient in getting just what I needed. Not many companies have such a professional service department these days, and I very much appreciated my experience. Good job there, George, good man!!!

GREAT COMPANY They make good products help us acoustic guitar player I use their strings an use their humidity packs like buying their stuff their acoustic guitar strings make my guitar sound good

After being a member of their Players… After being a member of their Players Circle for over a year, and buying exclusively from them (acquiring points) - they suddenly and without notice locked my account Customer service is a joke - their phone number will only take messages - they won't connect you with a living person Shabby as hell