George was a great help with getting my… George was a great help with getting my issue resolved. He was very informative and quick to provide a resolution to the problem. I hope George is getting the recognition he deserves!

Awesome product support! I was gifted the XPND 1 pedalboard and it was missing the cable management clips. Customer support was so swift in responding and sending me what I needed. Very prompt and pleasant! Thank you D'Addario for a great customer experience!

Fantastic customer support from George… Fantastic customer support from George Santos. Quick responses and very informative about the various options for short scale bass strings.

Patch cable is trash Patch cable is trash. For something with a lifetime guarantee it failed faster than any other cable I've had by far. Heavier wire is more rugged, that's just facts. Most of the fancy new stuff is just marketing. If their other products are this level of quality then I don't know, probably steer clear.

Hooray for George! Having arthritis in my left thumb, I now have to use a very light non-standard string set. I was lucky enough to have George as my guide in getting the right set. He's very competent, dedicated and was incredibly patient in getting just what I needed. Not many companies have such a professional service department these days, and I very much appreciated my experience. Good job there, George, good man!!!