Awesome product support! I was gifted the XPND 1 pedalboard and it was missing the cable management clips. Customer support was so swift in responding and sending me what I needed. Very prompt and pleasant! Thank you D'Addario for a great customer experience!

Poor quality XT strings. I thought I would try a set of XT Phosphor Bronze 12/53 on my Taylor acoustic instead of the usual Elixirs. Rubbish quality as the ball end unravelled on both unwound stings when tuning up. Maybe just unlucky by I’ll stick with Elixir or EXPs.

Hooray for George! Having arthritis in my left thumb, I now have to use a very light non-standard string set. I was lucky enough to have George as my guide in getting the right set. He's very competent, dedicated and was incredibly patient in getting just what I needed. Not many companies have such a professional service department these days, and I very much appreciated my experience. Good job there, George, good man!!!

Superb client service I had a minor issue with a cable and contacted D’Addario. Absolutely first class client service and rapid in response. Ended up in mail conversation with the team in NYC ! Really know their stuff and really friendly and articulate as a bonus. Guitar cables excellent quality.

George was a great help with getting my… George was a great help with getting my issue resolved. He was very informative and quick to provide a resolution to the problem. I hope George is getting the recognition he deserves!