After being a member of their Players… After being a member of their Players Circle for over a year, and buying exclusively from them (acquiring points) - they suddenly and without notice locked my account Customer service is a joke - their phone number will only take messages - they won't connect you with a living person Shabby as hell

D'Addario is all about innovation! D'Addario is a great company, well-known for its innovative product development and customer support. It is easy to be a loyal customer when one knows they are doing everything they can to give you the very best.

GREAT COMPANY They make good products help us acoustic guitar player I use their strings an use their humidity packs like buying their stuff their acoustic guitar strings make my guitar sound good

Fantastic customer support from George… Fantastic customer support from George Santos. Quick responses and very informative about the various options for short scale bass strings.

Awesome product support! I was gifted the XPND 1 pedalboard and it was missing the cable management clips. Customer support was so swift in responding and sending me what I needed. Very prompt and pleasant! Thank you D'Addario for a great customer experience!