No answer after return of product I ordered a KeySmart Original from their website to be shipped to Belgium. Upon arrival I got the message that I had to pay more than the price of the item to let the package pass at customs. I refused and let the package be returned. I tried to contact the KeySmart team but since then I have not yet received an answer about reimbursement of my money. I'm a little disappointed because I have sent multiple mails trying to get in contact, but without a single reply. I hope to somehow in the near future get a reply, even just to know that someone read my mails, because quite frankly I have lost all hope by now.

Very shady checkout experience Their dodgy checkout experience makes it incredibly easy to accidentally add extras to your order. This happened to me. It doesn’t give you an opportunity to remove these items from the basket and just charges you immediately so you have to email to seek out a refund. Very shady business practice.

They make an amazing product in the… They make an amazing product in the Keysmart Pro and stand behind for any issues.

Excellent customer service We really like the product that we purchased. Unfortunately, a piece broke and it became unusable. However, upon contacting the company, they quickly offered us a free replacement, and with such a friendly and warm attitude. We were so impressed with the customer service and happy to go back to using the product.

Good warranty support. Had a Keysmart Pro for years, worked great. Upgraded to Keysmart Max and device had some technical issues. Contacted company and with some quick verification of the issue they shipped out a replacement device asap. Pleased with the support from this company.