No answer after return of product I ordered a KeySmart Original from their website to be shipped to Belgium. Upon arrival I got the message that I had to pay more than the price of the item to let the package pass at customs. I refused and let the package be returned. I tried to contact the KeySmart team but since then I have not yet received an answer about reimbursement of my money. I'm a little disappointed because I have sent multiple mails trying to get in contact, but without a single reply. I hope to somehow in the near future get a reply, even just to know that someone read my mails, because quite frankly I have lost all hope by now.

First of all KeySmart's products are… First of all KeySmart's products are super great and their customer service is excellent. I just received my replacement recently and the overall progress was really, I mean it, really painless, the people at KeySmart are professionals at all their fields. Definitely will stick around, especially after this experience.

My KeySmart Mini was missing a… My KeySmart Mini was missing a carabiner for the key fob when it arrived. Tried contacting 4 times regarding to the issue. They just ghosted me. Still waiting. Its been almost 2 months.

Customer service poor Ordered KeySmart cards on 11 Feb. Shown on tracking as being processed in US on 14 Feb. 27 Feb Keysmart say package is lost and replacement will be sent. March 3 replacement sent. March 12 tracking shows cards arrive Germany instead of Britain. Emails sent to Keysmart on 8 March and 15 March still unanswered on 20 March. 6 weeks since order placed and paid for but still no cards. Ironic that the cards are supposed to tell me where my posessions are but I can't find out where the cards are!!!

KeySmart scammers I paid $200 US and have not received the package of key cards. A person by the name of Andresser replied with an email saying, sorry it must've got lost in transport. They said they send another package so I waited and have not seen anything I've emailed them several times no reply this is a very familiar story after reading The reviews. Obviously the excellent reviews are written by KeySmart. I've asked for a refund, no reply. As far as I'm concerned they are scammers