My KeySmart Mini was missing a… My KeySmart Mini was missing a carabiner for the key fob when it arrived. Tried contacting 4 times regarding to the issue. They just ghosted me. Still waiting. Its been almost 2 months.

Customer service poor Ordered KeySmart cards on 11 Feb. Shown on tracking as being processed in US on 14 Feb. 27 Feb Keysmart say package is lost and replacement will be sent. March 3 replacement sent. March 12 tracking shows cards arrive Germany instead of Britain. Emails sent to Keysmart on 8 March and 15 March still unanswered on 20 March. 6 weeks since order placed and paid for but still no cards. Ironic that the cards are supposed to tell me where my posessions are but I can't find out where the cards are!!!

Good warranty support. Had a Keysmart Pro for years, worked great. Upgraded to Keysmart Max and device had some technical issues. Contacted company and with some quick verification of the issue they shipped out a replacement device asap. Pleased with the support from this company.

Very shady checkout experience Their dodgy checkout experience makes it incredibly easy to accidentally add extras to your order. This happened to me. It doesn’t give you an opportunity to remove these items from the basket and just charges you immediately so you have to email to seek out a refund. Very shady business practice.

First of all KeySmart's products are… First of all KeySmart's products are super great and their customer service is excellent. I just received my replacement recently and the overall progress was really, I mean it, really painless, the people at KeySmart are professionals at all their fields. Definitely will stick around, especially after this experience.