Power supply broke Power supply broke in less than a month (2 February), leaving me without a light. Has ruined an entire crop wasting my money and time. Have contacted customer service and have been told conflicting information. Some telling me I should have a replacement soon and others telling me I will have to wait a month and a half to get a replacement power supply (20 March) and no other options available. I wouldn't deal with this company directly as customer service is not acceptable. (Edit: I have been messaging your service team for the past 10 days! Solutions were wait a month and a half for a replacement or now saying to pay to return product adding more costs to myself for your defective product.)

Im a pleased customer My order arived in a very short time, and everything looks amazing. I had questions about how to use smart controler. I wrote to them an email and got a response that very same day. I wouls definetly reccomend to everyone, and i will recomend them to my friends. And im sure that i will buy from them in the future.

Super fast shipping Super fast shipping & custom service Ordered on the 27/12/23 and didn't expect a delivery until mid January. Freight started arriving in the 3/1/24 with the rest to be delivered tomorrow the 4/1/24 . All delivered by the 5th brilliant 🙏👍😁 PS very fast with responses to customer service as well, local support the cherry 🍒 on top in IMHO 🌟🌟🌟🌟🌟 Thanks guys

Customer service went above and beyond I see a lot of negative reviews but my experience has been above and beyond with customer support and service. My se3000 was working well then bars started going out randomly. Contacted spider farmer and they gave me some different options of what the issue could be to try troubleshooting. Didn't work but my light was under warranty and they were quick to send out a replacement. I've seen some reviews stating they are bribing people for 5 star reviews but the lights have been amazing and having a company stand behind their product isn't bribing for reviews but earning 5 star reviews.

These are the guys! (and girls) Fastly shipped and VERY nicely packaged quality products. Customer service addressed my concern swiftly and was very nice to work with. I recommend my friends at Spider Farmer to help you with all your growing needs. I cant wait to start farming!