This company is a fraud This company is a fraud. They have had my goods returned to their warehouse and they refuse to refund my money. I notice I am not the first person this has happened to either. Use Mars Hydro. Better value and great customer service

Customer service went above and beyond I see a lot of negative reviews but my experience has been above and beyond with customer support and service. My se3000 was working well then bars started going out randomly. Contacted spider farmer and they gave me some different options of what the issue could be to try troubleshooting. Didn't work but my light was under warranty and they were quick to send out a replacement. I've seen some reviews stating they are bribing people for 5 star reviews but the lights have been amazing and having a company stand behind their product isn't bribing for reviews but earning 5 star reviews.

I ordered 4x 1000w lights no issues I ordered 4x 1000w lights no issues. I ordered another 2x se7000 and the light fixtures melted. I contacted SF and they replaced one balast and the connector for another. I would recommend SF but def go with the 1000w lights :)

Disappointing Ordered a grow kit in January, the fan I ordered stopped working. Reached out to customer service requesting assistance and was told there was nothing they could do since it had been past 30days since I received the product in question. They claim a 5year warranty, but they don't honor it and they hide any negative reviews posted on their site. Avoid!

Power supply broke Power supply broke in less than a month (2 February), leaving me without a light. Has ruined an entire crop wasting my money and time. Have contacted customer service and have been told conflicting information. Some telling me I should have a replacement soon and others telling me I will have to wait a month and a half to get a replacement power supply (20 March) and no other options available. I wouldn't deal with this company directly as customer service is not acceptable. (Edit: I have been messaging your service team for the past 10 days! Solutions were wait a month and a half for a replacement or now saying to pay to return product adding more costs to myself for your defective product.)