I ordered 4x 1000w lights no issues I ordered 4x 1000w lights no issues. I ordered another 2x se7000 and the light fixtures melted. I contacted SF and they replaced one balast and the connector for another. I would recommend SF but def go with the 1000w lights :)

Items Out of stock & slow refunds Ordered 2 items ( in stock ) from their Australian website on 30th March and they emailed to say both items had been shipped. I received the smaller item on 11th April and had to chase them for the larger item. They are now saying the larger item is out of stock and I have to wait until end of month. They offered me 500 points ($5) on my next purchase as compensation. I told them I’m not happy with $5 off next purchase for their poor communication and having to wait 4 weeks for something they showed in stock when I ordered . They have offered me a refund and I have accepted but they have now gone quiet and will not confirm they have processed refund on Out of Stock item. They might be good products but the customer service is very poor.

I ordered 2 items from them however… I ordered 2 items from them however I’ve only received one of the items. I am struggling to get a response from them. I have emailed and contacted in every way possible but still not received a reply. Does anyone have any advice?

Spider Farmer has excellent customer… Spider Farmer has excellent customer service! I love their products and how well they work for me. Recently I had a small issue and Spider Farmer quickly took care of it and shipped me a replacement. Thank you!

This company is a fraud This company is a fraud. They have had my goods returned to their warehouse and they refuse to refund my money. I notice I am not the first person this has happened to either. Use Mars Hydro. Better value and great customer service