Items Out of stock & slow refunds Ordered 2 items ( in stock ) from their Australian website on 30th March and they emailed to say both items had been shipped. I received the smaller item on 11th April and had to chase them for the larger item. They are now saying the larger item is out of stock and I have to wait until end of month. They offered me 500 points ($5) on my next purchase as compensation. I told them I’m not happy with $5 off next purchase for their poor communication and having to wait 4 weeks for something they showed in stock when I ordered . They have offered me a refund and I have accepted but they have now gone quiet and will not confirm they have processed refund on Out of Stock item. They might be good products but the customer service is very poor.

Spider Farmer Spider Farmer Amazing and sincere customer support ! Blazing fast shipping with quality packaging, this company treats you like family with quality products ! Thank you

Disappointing Ordered a grow kit in January, the fan I ordered stopped working. Reached out to customer service requesting assistance and was told there was nothing they could do since it had been past 30days since I received the product in question. They claim a 5year warranty, but they don't honor it and they hide any negative reviews posted on their site. Avoid!

Your full tent kit might come in 2 packages! I ordered a full kit and had a moment of panic because I received tracking for just one of the two packages that were shipped, and the package I was tracking just had the clip on fan inside. Customer service was extremely quick and got me the other tracking number right after I emailed in; no further issues since then! Setup was easy and pretty fun actually. Fairly basic instructions but not too tough to follow.

Wrong address Well, I’ve been trying to contact them their phone number I called nobody answers. It says it’s like it’s not a number in service. I messaged them on Instagram Facebook emails no response I ordered just last night but I just seen that my wife put the wrong address, so I tried to correct it before it gets shipped to the wrong person but they’re not contacting me back. Please go to my instagram page and see I let you messages and I emailed you ,please check your instagram I’m johnzcbd559