The product from that company are real sh.it. Poor made in china quality The product from that company are real craps. They use some Bad plastic quality for their produits. Customer service is Bad and really low to answer. Cross your fingers to never get troubles with your spider farmer items. I can't recommand at all! Run away from this Bad retailer

Items Out of stock & slow refunds Ordered 2 items ( in stock ) from their Australian website on 30th March and they emailed to say both items had been shipped. I received the smaller item on 11th April and had to chase them for the larger item. They are now saying the larger item is out of stock and I have to wait until end of month. They offered me 500 points ($5) on my next purchase as compensation. I told them I’m not happy with $5 off next purchase for their poor communication and having to wait 4 weeks for something they showed in stock when I ordered . They have offered me a refund and I have accepted but they have now gone quiet and will not confirm they have processed refund on Out of Stock item. They might be good products but the customer service is very poor.

Only 1 out of 3 Items got delivered Ordered 3 Items and today only the LED Light got delivered. The inline fan and the filter are missing. I contacted the support after coming home from work but unfortunately didn’t get a response. Maybe someone from spiderfarmer reads this

Im a pleased customer My order arived in a very short time, and everything looks amazing. I had questions about how to use smart controler. I wrote to them an email and got a response that very same day. I wouls definetly reccomend to everyone, and i will recomend them to my friends. And im sure that i will buy from them in the future.

Wrong address Well, I’ve been trying to contact them their phone number I called nobody answers. It says it’s like it’s not a number in service. I messaged them on Instagram Facebook emails no response I ordered just last night but I just seen that my wife put the wrong address, so I tried to correct it before it gets shipped to the wrong person but they’re not contacting me back. Please go to my instagram page and see I let you messages and I emailed you ,please check your instagram I’m johnzcbd559