I ordered 4x 1000w lights no issues I ordered 4x 1000w lights no issues. I ordered another 2x se7000 and the light fixtures melted. I contacted SF and they replaced one balast and the connector for another. I would recommend SF but def go with the 1000w lights :)

Customer service went above and beyond I see a lot of negative reviews but my experience has been above and beyond with customer support and service. My se3000 was working well then bars started going out randomly. Contacted spider farmer and they gave me some different options of what the issue could be to try troubleshooting. Didn't work but my light was under warranty and they were quick to send out a replacement. I've seen some reviews stating they are bribing people for 5 star reviews but the lights have been amazing and having a company stand behind their product isn't bribing for reviews but earning 5 star reviews.

Only 1 out of 3 Items got delivered Ordered 3 Items and today only the LED Light got delivered. The inline fan and the filter are missing. I contacted the support after coming home from work but unfortunately didn’t get a response. Maybe someone from spiderfarmer reads this

Power supply broke Power supply broke in less than a month (2 February), leaving me without a light. Has ruined an entire crop wasting my money and time. Have contacted customer service and have been told conflicting information. Some telling me I should have a replacement soon and others telling me I will have to wait a month and a half to get a replacement power supply (20 March) and no other options available. I wouldn't deal with this company directly as customer service is not acceptable. (Edit: I have been messaging your service team for the past 10 days! Solutions were wait a month and a half for a replacement or now saying to pay to return product adding more costs to myself for your defective product.)

You guys fixed my fixture,You got a… You guys fixed my fixture,You got a very responsive team, that helped me a lot in finding the right solution. I also work with some of your people in influencer capacity and they are top notch, very knowledgeable.