cheryl
GBComplete jerks Complete jerks, horrible attitudes, don't pay out on warranty claims . Motors are garbage. Installed 2 motors both defective from the start. 100% believe they have a huge lack of proffessionalism
Randy
GBCalled to ask a few questions about an… Called to ask a few questions about an engine that I was looking at and the person I talked to seemed kind of disinterested in my questions. All quick one or two word answers and finally told me to check with my mechanic for more answers
Bryan
GBI was mislead so many times when… I was mislead so many times when dealing with Fraser. When I ordered my engine the lead time was 2-4 weeks. 4 months later, still no engine delivery. They are rude, unprofessional, have no sense of customer service and they don’t believe in leaving voicemail messages, emails or text messages. If you don’t answer, or call them, you’ll never hear from them. I’m not sure how they’ve been in business since 1961.
Robert Wilcox
GBThe FRASER rebuilt engine warranty, is useless Their warranty is basically useless. I bought the rebuilt engine in Sept 2021, and had problems in July 2023. No compression 1 cylinder, another low. On an inline 4 cyl. 2.5L jeep. The warranty only covers $50/hr labor. My engine mechanic is charging $199/hr now. Frasier wants to second guess the mechanic, and is wanting him to take off the head, check for damage, etc. Of course they only pay $50/hr labor, if the engine is shot. I pay the rest. My mechanic estimated 2 hours, so that would be another $300 out of my pocket for the request. Plus $1500 will be my piece of engine replacement labor. Plus parts for the next motor. This makes the warranty basically useless. That's probably the reason they have few warranty claims replacements. It worked. I'm not gonna pay to install another of their pieces of poo. I'll donate the jeep, and mark it as a lesson learned.
Justice Mael
GBOutstanding customer service and excellent products. Our shop has bought 4 engines and 2 transmissions. Very good quality parts and awesome customer service. We will continue to keep buying from them for years to come.