Called in the morning for a quote the… Called in the morning for a quote the first guy was helpful and gave a decent a competitive price. Said I'll call you back I need to inform my grandson etc. Called back a few hours later and suddenly the prize jumped over 1k. Said I missed out they had several engines that morning but now only had 2 left from a company in Canada. I need to make a decision because when those 2 are gone they won't be rebuilding for a while. So after quitting and telling them my grandson was applying for a loan etc. I guess theythought this 19 year old kid was rich. No he's trying to get a loan and fix the truck his deceased father left him . Not cool at all, never asks yeah they're limited or anything on first call. I said I'll get back to you and the guy said ok look forward to it.

I guess everyone is too busy these days… I guess everyone is too busy these days but waiting for 4 weeks for an engine on my broken down truck is a killer for me and my business. Online ordering doesn't work and I had to wait a whole day and call 7 times before I got a call back. The lady was nice and polite thou.

The sales and order number guys hung up… The sales and order number guys hung up on me twice and were pretty short on the call. Not very good customer service. I understand your company is busy, but courtesy is a must! Ordered a motor through my mechanic and the gentleman said he would call him back. No call yet. He talked to a lady and she said they were busy due to the holiday weekend. I would think that trying to place an order would be important to your business. There was only 1 type engine available so I hope it was put on hold for my purchase and not sold.

Called to ask a few questions about an… Called to ask a few questions about an engine that I was looking at and the person I talked to seemed kind of disinterested in my questions. All quick one or two word answers and finally told me to check with my mechanic for more answers

I was mislead so many times when… I was mislead so many times when dealing with Fraser. When I ordered my engine the lead time was 2-4 weeks. 4 months later, still no engine delivery. They are rude, unprofessional, have no sense of customer service and they don’t believe in leaving voicemail messages, emails or text messages. If you don’t answer, or call them, you’ll never hear from them. I’m not sure how they’ve been in business since 1961.