I was mislead so many times when… I was mislead so many times when dealing with Fraser. When I ordered my engine the lead time was 2-4 weeks. 4 months later, still no engine delivery. They are rude, unprofessional, have no sense of customer service and they don’t believe in leaving voicemail messages, emails or text messages. If you don’t answer, or call them, you’ll never hear from them. I’m not sure how they’ve been in business since 1961.

I guess everyone is too busy these days… I guess everyone is too busy these days but waiting for 4 weeks for an engine on my broken down truck is a killer for me and my business. Online ordering doesn't work and I had to wait a whole day and call 7 times before I got a call back. The lady was nice and polite thou.

DONT BUY A FRASER ENGINE OR WARRANTY Do yourself a favor and do t buy an engine from them . Both engines they sent bad. One lasted a year. One bad from the start . Low oil pressure. They absolutely DONT pay labor claims even after the warranty releases the money. If a customer wants to come to your shop with a motor from Fraser . Adamantly decline. You’ll thank me ! I promise. Engines garbage. Customer service garbage. Warranty garbage. Associates mad at life. I guess I would be too if my company produced garbage and everyone called complaining . Haha

Customer service leads by example Made a few searches on their website. Then called them to purchase an engine. Spoke to a guy named Jimmy who is rude and quite frankly a loudmouth. Told him what I wanted and he told me it was a 90 day wait for a motor. I called back the next day inquiring about a used motor and he again jumps in on the phone call and starts being disrespectful. Saying that the salvage won't want to get involved in that.. save your money and go somewhere else

It is a nice website lots of… It is a nice website lots of information, says to call to get a fast free quote I called was on hold for five minutes and was told by the person that finally answered that they couldn’t give me a quote. So I went online and filled out the little form by the time I was halfway through the form I got a text saying I could call for a free quote I was a little confused frustrated