The sales and order number guys hung up… The sales and order number guys hung up on me twice and were pretty short on the call. Not very good customer service. I understand your company is busy, but courtesy is a must! Ordered a motor through my mechanic and the gentleman said he would call him back. No call yet. He talked to a lady and she said they were busy due to the holiday weekend. I would think that trying to place an order would be important to your business. There was only 1 type engine available so I hope it was put on hold for my purchase and not sold.

I purchased a 5.7L Hemi engine for my… I purchased a 5.7L Hemi engine for my Jeep Grand Cherokee from Fraser. After my mechanic installed it, it had a significant leak from the dipstick hole. I learned that Fraser Engines was supposed to zip tie a plug for that hole, but they failed to include the plug. I filed a warranty claim with Fraser and sent a video of the leak. Because the dipstick hole was located at the bottom of the engine, the front differential has to be uninstalled. I learned that Fraser subcontracts its warranty services to Advanced Powertrain Solutions (APS), which does not seem to consider itself a part of Fraser when someone is at fault. The APS warranty tech, Mark B, spoke to me in a tone that was defensive, arrogant and combative. APS refused to cover anything and said that Fraser would have to cover the error. Mark made it sound like they were 2 separate companies. Danielle at Fraser never acknowledged Fraser’s error to include the plug, which cost me extra time, money and frustration, or offered me any compensation. Neither Fraser nor APS offered me any acknowledgement or apology. Their customer service was very poor and extremely disappointing.

Called to ask a few questions about an… Called to ask a few questions about an engine that I was looking at and the person I talked to seemed kind of disinterested in my questions. All quick one or two word answers and finally told me to check with my mechanic for more answers

Outstanding customer service and excellent products. Our shop has bought 4 engines and 2 transmissions. Very good quality parts and awesome customer service. We will continue to keep buying from them for years to come.

Very prompt service when asking for an estimate. I asked for a estimate on the prices of an engine they were right back to me in less than 15 minutes. They even followed up with me a couple of times the next day, because I did not have the time to respond earlier