I guess everyone is too busy these days… I guess everyone is too busy these days but waiting for 4 weeks for an engine on my broken down truck is a killer for me and my business. Online ordering doesn't work and I had to wait a whole day and call 7 times before I got a call back. The lady was nice and polite thou.

The sales and order number guys hung up… The sales and order number guys hung up on me twice and were pretty short on the call. Not very good customer service. I understand your company is busy, but courtesy is a must! Ordered a motor through my mechanic and the gentleman said he would call him back. No call yet. He talked to a lady and she said they were busy due to the holiday weekend. I would think that trying to place an order would be important to your business. There was only 1 type engine available so I hope it was put on hold for my purchase and not sold.

I was mislead so many times when… I was mislead so many times when dealing with Fraser. When I ordered my engine the lead time was 2-4 weeks. 4 months later, still no engine delivery. They are rude, unprofessional, have no sense of customer service and they don’t believe in leaving voicemail messages, emails or text messages. If you don’t answer, or call them, you’ll never hear from them. I’m not sure how they’ve been in business since 1961.

Very responsive and thorough Very responsive and thorough. Wanted to make sure that I would get what I need. I'm no mechanic and they made sure I understood so I could have an intelligent conversation with the mechanic. From my research I think that Fraser is the best option.

I needed a price to help decide if I… I needed a price to help decide if I wanted to invest in a vehicle that needed restoration. Heck, with the cost and low availability of vehicles today. I'd think this industry would be pushing product. I was extremely pleased at how fast and easy it was to get pricing on what I needed. Thanks for top notch customer service to this point. Now just to find someone responsible and trustworthy, Skilled to install. Thanks again