Dangerour product unsupported by BrevilleI informed Breville Australia that a… I informed Breville Australia that a Duo Temp Pro coffee machine, I had for some years, exploded violently, causing injury. Breville sent me an incident report form which I completed and emailed back along with photos of the parts concerned. I kept the projectile ( the wand) but disposed of the rest (as I had no room to store it) Breville have just informed me that because I disposed of the main unit, as far as they are concerned it is case closed. Possible Breville buyers be warned, that a dangerous item can cause injury with no recourse, and that photographic evidence is not sufficient. The projectile which caused the injury is of no interest to them.

Breville was "on top of it" with my… Breville was "on top of it" with my recent warranty case. Extremely fast shipping and repair process. I was surprised to get my product back so quickly.

Awful customer service Awful customer service. Didn't answer original request through support section of website. Had to track them down on Twitter/X. When I finally got someone weeks later they told me I needed to send my Toaster/Smart Oven in for repair. Then they told me it was $219 to repair something I paid $319 for. I ended up buying a new one from a different brand for $150.

Excellent customer service I had some issues with the grind control drip coffee maker. It was not making a good cup of coffee. Breville customer service representative reached out to me via email and I was able to resolve the issue. I have to say that while it might not be the best coffee maker on the market, the customer service is very good and it's nice to see a company stand behind their product with support.

Happy Coffee Drinker Happy Coffee Drinker. I recently had an issue with my The Bambino (not the Plus). I went online and saw there were some bad reviews about service, and I thought I was doomed. I have to admit that response from service support was slow, but once they made contact, they stayed with me and resolved my problem. So I would recommend their product and service.