Another good experience. Decent response time, they made me aware that I had bought a refurb food processor on Amazon when i wasn't even aware of it myself. Not the first time I've had to call Breville, but each time I've needed a part or a fix, they've been very responsive.

Set up for failure Breville sets you up for failure! Juice Fountain Cold XL. I would rather have my old Jack LaLanne juicer back. Jack LaLanne was $50 that allowed for a lot of short comings, not defects. The Breville costing 7 times more you would think that you would have the best of sciences. I asked sales department for a enamel or anodized white housing so they lied and said yes, it was plastic, plastic stains. This has so many places for bacteria to hide and grow causing the consumer to eventually picking up viruses from all of those hiding places. The tamp is extremely poorly designed in so many ways. The feed shoot does not measure as advertised, it has diverters (lack of a better word) that limit size. The sanding marks in the SS filter bowl makes it imposable to keep food from building up. The juice cover is made with a very low grade plastic, scratches extremely easily thus could break easily. The cover is not designed with cleaning in mind. The pulp container could of been a little more user friendly. The filter basket and the feed shoot are to far apart that their is a lot of wasted nutrition lost in the pulp. I am very surprised that Breville would include a brush for the filter, very surprised they didn't pocket the money. I don't use the pitcher, no comment. The power cord is so stiff that I am always fighting with it, it's like working with a piece of bailing wire. I don't remember my Jack LaLanne juicer pulp being so wet, it was as dry as dry could be. I tried one day to excrete liquid from it with no avail. My Breville is dripping with liquid. Breville put the consumer last if the consumer is looking to pay for there health.

Confusing interaction with customer support I purchased a replacement part for my milk frother from Amazon. It was flawed, and did not fit. Amazon online instructions for returning this item with a manufacturing defect was to directly contact Breville. I emailed Breville with all the required information including a photo of the part. Instead I had to provide the serial number of my milk frother to then be told the frother was no longer under warranty but would send me a new part as a courtesy. I tried to convey that I purchased the part, it was not manufactured correctly and therefore did not fit. It had nothing to do with my frother or the age of my frother and I was not looking for warranty coverage. I was also informed that I should have dealt with Amazon for the problem. I provided screen shots of Amazon’s online information and direction to contact Breville when I attempted a return through Amazon. I thought it would be pretty simple to say here is a Breville part I bought, it’s defective, please replace it. I did receive the courtesy replacement part, but was made to feel like I was trying to get a free part for some other reason. It was a confusing interaction.

Product Doesn't Work Product Doesn't Work! Got a replacement basket for my Breville which I have been having issues with, in that it doesn't exactly juice fruits and vegetables but rather chops them. This has been the issue from I bought this appliance. Anyways I put out a review and was contacted by Breville who sent a replacement basket as they believe the basket was the issue. Sadly that didn't solve the problem. I wish I could have uploaded pictures and video to show. This machine doesn't juice the juice out of your fruits and/or vegetables and it chops them and sends them to the trash basket. Very Disappointed!! SEE BELOW INFO WITH REF# from Breville as it relates to my initial review. For reference, your case number is R103661708. You may respond directly to this email or give us a ring

Awful customer service Awful customer service. Didn't answer original request through support section of website. Had to track them down on Twitter/X. When I finally got someone weeks later they told me I needed to send my Toaster/Smart Oven in for repair. Then they told me it was $219 to repair something I paid $319 for. I ended up buying a new one from a different brand for $150.