Worst costumer support ever I have never had such a horrible experience with customer service, nor is it likely I will experience it again. I doubt any company is as bad as Breville at, this and I will never buy a product from them again. Anti-consumer, anti-right to repair and they certainly love waste and are not interested in making products that last long (nor for them to honor their own warranty). Buyer beware and go somewhere else.

Víctor Bailey…Awesome customer service Great experience due to ‘Victor Bailey’! Resolved my problem quickly…he knew the product and its firmware like the back of his hand. KUDOS also for his patience guiding me reset the descale/clean light issue. Also for providing instructions to help me better understand and take care of my expresso machine. Thank you.

Horrible Customer Service I purchased an espresso machine with built-in grinder. The grinder is defective. Will not grind anything rendering the machine useless. I created a support case and received an automated email that stated they would respond within 2 business days. It's been a week. I've called and was put on hold, then told to schedule a callback, which reading other reviews here and elsewhere, looks like it never happens.

Awful customer service Awful customer service. Didn't answer original request through support section of website. Had to track them down on Twitter/X. When I finally got someone weeks later they told me I needed to send my Toaster/Smart Oven in for repair. Then they told me it was $219 to repair something I paid $319 for. I ended up buying a new one from a different brand for $150.

Carafe Lid Design Disappointment but Excellent Customer Service. Disappointed About: The design of my new Breville Brewer PID coffee pot carafe lid. The design is very hard to clean properly and broke...which was a catastrophe in my kitchen because it caused hot coffee to pour all over my counter and through my lower white cabinets. Very difficult to clean up the mess. And since the lid can't even be purchased separately...if it happens again, I will have to spend $100 to replace both the carafe/lid combo. I hope Breville fixes the issue and offers a better option for lid replacement (one that can be cleaned). Very happy about: The excellent customer service for my issue. It took a few days to get a response but when I did, Michelle Robinson, Customer Service was wonderful. She quickly replaced my carafe at no cost and sent it out immediately. She followed up and made sure that I received tracking for the replacement part. Overall, my coffee pot is wonderful and attractive...when its working properly. I know design issues sometimes happen with products and I truly hope it get fixed because the coffee maker was pricey and I was hoping it was going to be a long-term buy. It makes excellent coffee and I'd hate to have to replace it so quickly.