Dangerour product unsupported by BrevilleI informed Breville Australia that a… I informed Breville Australia that a Duo Temp Pro coffee machine, I had for some years, exploded violently, causing injury. Breville sent me an incident report form which I completed and emailed back along with photos of the parts concerned. I kept the projectile ( the wand) but disposed of the rest (as I had no room to store it) Breville have just informed me that because I disposed of the main unit, as far as they are concerned it is case closed. Possible Breville buyers be warned, that a dangerous item can cause injury with no recourse, and that photographic evidence is not sufficient. The projectile which caused the injury is of no interest to them.

Awful customer service Awful customer service. Didn't answer original request through support section of website. Had to track them down on Twitter/X. When I finally got someone weeks later they told me I needed to send my Toaster/Smart Oven in for repair. Then they told me it was $219 to repair something I paid $319 for. I ended up buying a new one from a different brand for $150.

Breville - good coffee but service sucks. Breville brewers make a good cup of coffee but unit longevity and vendor service capabilities suck. I now have a third machine that has been operational for approximately 4 months. The first lasted approximately 4 years and the second another two years. I bought the third thinking Breville would repair the second unit. The exercise of repair has been a disaster. I emailed Breville and got a response with an offer to send a free cleaner. They did and I tried the cleaner without success. I advised Breville of results and received a response 29.Nov.2023 requesting info on observed unit issues with the second unit. I responded with info and did two follow-up emails requesting Breville guidance with no success after four months. Awful service so can only reiterate that Breville aftermarket service sucks.

i Have a Breville blender/juicer and… i Have a Breville blender/juicer and use this every day...love it. i reached out because a small handle on the blender top had broken off and while i was still able to use it, i wanted to get it replaced. Not knowing whether i was still in warranty or not, i reached out to customer support. Michelle R was absolutely amazing and helpful and responsive. Basically i did not have my receipt because this was a gift, but she replaced it anyway without a charge as a courtesy to me. Because i was receipt-less, i was willing to purchase a new one, but again she was wonderful and sent me a new one no charge....Thank you Michelle and Breville

Product Doesn't Work Product Doesn't Work! Got a replacement basket for my Breville which I have been having issues with, in that it doesn't exactly juice fruits and vegetables but rather chops them. This has been the issue from I bought this appliance. Anyways I put out a review and was contacted by Breville who sent a replacement basket as they believe the basket was the issue. Sadly that didn't solve the problem. I wish I could have uploaded pictures and video to show. This machine doesn't juice the juice out of your fruits and/or vegetables and it chops them and sends them to the trash basket. Very Disappointed!! SEE BELOW INFO WITH REF# from Breville as it relates to my initial review. For reference, your case number is R103661708. You may respond directly to this email or give us a ring