i Have a Breville blender/juicer and… i Have a Breville blender/juicer and use this every day...love it. i reached out because a small handle on the blender top had broken off and while i was still able to use it, i wanted to get it replaced. Not knowing whether i was still in warranty or not, i reached out to customer support. Michelle R was absolutely amazing and helpful and responsive. Basically i did not have my receipt because this was a gift, but she replaced it anyway without a charge as a courtesy to me. Because i was receipt-less, i was willing to purchase a new one, but again she was wonderful and sent me a new one no charge....Thank you Michelle and Breville

Poor after care service Contacted Breville as My coffe machine stopped working. The product was bought in the october but was a christmas present so was not used until the end of December. I was asked to give details of purchase as well as the product number and send a video of the problem. After sending this I was advised that there was nothing they could do. It was out of warranty. I advised that this was technically only 12 weeks out of this as wasn't used until after Christmas and that I would expect a product of this calibre to last more than 15 month. I have asked to make a formal complaint about the product as i feel if it is only this old it is then not fit for purpose. I have not received any more correspondence from them since. I have lost all faith in their products and will not be buying again.

The coffee is still not hot The coffee is still not hot. We have descaled it twice using the recommended materials and nothing has changed with the coffee temperature. We are disappointed since this was an expensive coffee maker and we expected a superior cup of coffee. The customer service representative was friendly and well spoken but her solution didn't solve the problem. I would like to hear from Breville again. There was an email from them but they wanted a response within 3 days. I didn't see the email until today and now they say they link expired. I would like to resolve this problem.

Víctor Bailey…Awesome customer service Great experience due to ‘Victor Bailey’! Resolved my problem quickly…he knew the product and its firmware like the back of his hand. KUDOS also for his patience guiding me reset the descale/clean light issue. Also for providing instructions to help me better understand and take care of my expresso machine. Thank you.

Joule Needs TLC but CS MIA Long time Breville customer and while some of the appliances have had their issues, they were hands down the best. But my 9m old Joule which has been used almost daily with absolutely no issues suddenly started the fan squeal of death which is getting louder by the day. Tried sending in support ticket via app, no response. Tried calling and getting stuck in hold and call back hell. Tried to use app to send in small video but 25MB is crazy, like 1996 crazy. So that didn't work. Totally get that the volume of support requests is probably way larger than CS agents on staff but you guys used to be the best. If the appliance wasn't so expensive I might just let it go but 1) it was very spendy, and 2) bought it directly from Breville so if any issues came up would be easy to deal with (hahaha) and I admit I have way less patience to chase down talking to someone who can assist than I did a decade ago but I should not have to spend hours on the phone waiting or waiting for a call back or wondering why an app inquiry remains without comment after 4 days. And the online chat has been offline every time I look so that's not helpful. Hoping the warranty doesn't run out or the Joule doesn't quit on me before someone gets back to me.