Had an issue with our Breville kettle Had an issue with our Breville kettle. They replaced it free of charge and also free shipping even though it wasn’t under warranty anymore. Much appreciated!

Breville was "on top of it" with my… Breville was "on top of it" with my recent warranty case. Extremely fast shipping and repair process. I was surprised to get my product back so quickly.

Joule Needs TLC but CS MIA Long time Breville customer and while some of the appliances have had their issues, they were hands down the best. But my 9m old Joule which has been used almost daily with absolutely no issues suddenly started the fan squeal of death which is getting louder by the day. Tried sending in support ticket via app, no response. Tried calling and getting stuck in hold and call back hell. Tried to use app to send in small video but 25MB is crazy, like 1996 crazy. So that didn't work. Totally get that the volume of support requests is probably way larger than CS agents on staff but you guys used to be the best. If the appliance wasn't so expensive I might just let it go but 1) it was very spendy, and 2) bought it directly from Breville so if any issues came up would be easy to deal with (hahaha) and I admit I have way less patience to chase down talking to someone who can assist than I did a decade ago but I should not have to spend hours on the phone waiting or waiting for a call back or wondering why an app inquiry remains without comment after 4 days. And the online chat has been offline every time I look so that's not helpful. Hoping the warranty doesn't run out or the Joule doesn't quit on me before someone gets back to me.

Confusing interaction with customer support I purchased a replacement part for my milk frother from Amazon. It was flawed, and did not fit. Amazon online instructions for returning this item with a manufacturing defect was to directly contact Breville. I emailed Breville with all the required information including a photo of the part. Instead I had to provide the serial number of my milk frother to then be told the frother was no longer under warranty but would send me a new part as a courtesy. I tried to convey that I purchased the part, it was not manufactured correctly and therefore did not fit. It had nothing to do with my frother or the age of my frother and I was not looking for warranty coverage. I was also informed that I should have dealt with Amazon for the problem. I provided screen shots of Amazon’s online information and direction to contact Breville when I attempted a return through Amazon. I thought it would be pretty simple to say here is a Breville part I bought, it’s defective, please replace it. I did receive the courtesy replacement part, but was made to feel like I was trying to get a free part for some other reason. It was a confusing interaction.

Set up for failure Breville sets you up for failure! Juice Fountain Cold XL. I would rather have my old Jack LaLanne juicer back. Jack LaLanne was $50 that allowed for a lot of short comings, not defects. The Breville costing 7 times more you would think that you would have the best of sciences. I asked sales department for a enamel or anodized white housing so they lied and said yes, it was plastic, plastic stains. This has so many places for bacteria to hide and grow causing the consumer to eventually picking up viruses from all of those hiding places. The tamp is extremely poorly designed in so many ways. The feed shoot does not measure as advertised, it has diverters (lack of a better word) that limit size. The sanding marks in the SS filter bowl makes it imposable to keep food from building up. The juice cover is made with a very low grade plastic, scratches extremely easily thus could break easily. The cover is not designed with cleaning in mind. The pulp container could of been a little more user friendly. The filter basket and the feed shoot are to far apart that their is a lot of wasted nutrition lost in the pulp. I am very surprised that Breville would include a brush for the filter, very surprised they didn't pocket the money. I don't use the pitcher, no comment. The power cord is so stiff that I am always fighting with it, it's like working with a piece of bailing wire. I don't remember my Jack LaLanne juicer pulp being so wet, it was as dry as dry could be. I tried one day to excrete liquid from it with no avail. My Breville is dripping with liquid. Breville put the consumer last if the consumer is looking to pay for there health.