Confusing interaction with customer support I purchased a replacement part for my milk frother from Amazon. It was flawed, and did not fit. Amazon online instructions for returning this item with a manufacturing defect was to directly contact Breville. I emailed Breville with all the required information including a photo of the part. Instead I had to provide the serial number of my milk frother to then be told the frother was no longer under warranty but would send me a new part as a courtesy. I tried to convey that I purchased the part, it was not manufactured correctly and therefore did not fit. It had nothing to do with my frother or the age of my frother and I was not looking for warranty coverage. I was also informed that I should have dealt with Amazon for the problem. I provided screen shots of Amazon’s online information and direction to contact Breville when I attempted a return through Amazon. I thought it would be pretty simple to say here is a Breville part I bought, it’s defective, please replace it. I did receive the courtesy replacement part, but was made to feel like I was trying to get a free part for some other reason. It was a confusing interaction.

Set up for failure Breville sets you up for failure! Juice Fountain Cold XL. I would rather have my old Jack LaLanne juicer back. Jack LaLanne was $50 that allowed for a lot of short comings, not defects. The Breville costing 7 times more you would think that you would have the best of sciences. I asked sales department for a enamel or anodized white housing so they lied and said yes, it was plastic, plastic stains. This has so many places for bacteria to hide and grow causing the consumer to eventually picking up viruses from all of those hiding places. The tamp is extremely poorly designed in so many ways. The feed shoot does not measure as advertised, it has diverters (lack of a better word) that limit size. The sanding marks in the SS filter bowl makes it imposable to keep food from building up. The juice cover is made with a very low grade plastic, scratches extremely easily thus could break easily. The cover is not designed with cleaning in mind. The pulp container could of been a little more user friendly. The filter basket and the feed shoot are to far apart that their is a lot of wasted nutrition lost in the pulp. I am very surprised that Breville would include a brush for the filter, very surprised they didn't pocket the money. I don't use the pitcher, no comment. The power cord is so stiff that I am always fighting with it, it's like working with a piece of bailing wire. I don't remember my Jack LaLanne juicer pulp being so wet, it was as dry as dry could be. I tried one day to excrete liquid from it with no avail. My Breville is dripping with liquid. Breville put the consumer last if the consumer is looking to pay for there health.

Horrible Customer Service I purchased an espresso machine with built-in grinder. The grinder is defective. Will not grind anything rendering the machine useless. I created a support case and received an automated email that stated they would respond within 2 business days. It's been a week. I've called and was put on hold, then told to schedule a callback, which reading other reviews here and elsewhere, looks like it never happens.

Poor after care service Contacted Breville as My coffe machine stopped working. The product was bought in the october but was a christmas present so was not used until the end of December. I was asked to give details of purchase as well as the product number and send a video of the problem. After sending this I was advised that there was nothing they could do. It was out of warranty. I advised that this was technically only 12 weeks out of this as wasn't used until after Christmas and that I would expect a product of this calibre to last more than 15 month. I have asked to make a formal complaint about the product as i feel if it is only this old it is then not fit for purpose. I have not received any more correspondence from them since. I have lost all faith in their products and will not be buying again.

Víctor Bailey…Awesome customer service Great experience due to ‘Victor Bailey’! Resolved my problem quickly…he knew the product and its firmware like the back of his hand. KUDOS also for his patience guiding me reset the descale/clean light issue. Also for providing instructions to help me better understand and take care of my expresso machine. Thank you.