Dangerour product unsupported by BrevilleI informed Breville Australia that a… I informed Breville Australia that a Duo Temp Pro coffee machine, I had for some years, exploded violently, causing injury. Breville sent me an incident report form which I completed and emailed back along with photos of the parts concerned. I kept the projectile ( the wand) but disposed of the rest (as I had no room to store it) Breville have just informed me that because I disposed of the main unit, as far as they are concerned it is case closed. Possible Breville buyers be warned, that a dangerous item can cause injury with no recourse, and that photographic evidence is not sufficient. The projectile which caused the injury is of no interest to them.

Joule Needs TLC but CS MIA Long time Breville customer and while some of the appliances have had their issues, they were hands down the best. But my 9m old Joule which has been used almost daily with absolutely no issues suddenly started the fan squeal of death which is getting louder by the day. Tried sending in support ticket via app, no response. Tried calling and getting stuck in hold and call back hell. Tried to use app to send in small video but 25MB is crazy, like 1996 crazy. So that didn't work. Totally get that the volume of support requests is probably way larger than CS agents on staff but you guys used to be the best. If the appliance wasn't so expensive I might just let it go but 1) it was very spendy, and 2) bought it directly from Breville so if any issues came up would be easy to deal with (hahaha) and I admit I have way less patience to chase down talking to someone who can assist than I did a decade ago but I should not have to spend hours on the phone waiting or waiting for a call back or wondering why an app inquiry remains without comment after 4 days. And the online chat has been offline every time I look so that's not helpful. Hoping the warranty doesn't run out or the Joule doesn't quit on me before someone gets back to me.

Víctor Bailey…Awesome customer service Great experience due to ‘Victor Bailey’! Resolved my problem quickly…he knew the product and its firmware like the back of his hand. KUDOS also for his patience guiding me reset the descale/clean light issue. Also for providing instructions to help me better understand and take care of my expresso machine. Thank you.

i Have a Breville blender/juicer and… i Have a Breville blender/juicer and use this every day...love it. i reached out because a small handle on the blender top had broken off and while i was still able to use it, i wanted to get it replaced. Not knowing whether i was still in warranty or not, i reached out to customer support. Michelle R was absolutely amazing and helpful and responsive. Basically i did not have my receipt because this was a gift, but she replaced it anyway without a charge as a courtesy to me. Because i was receipt-less, i was willing to purchase a new one, but again she was wonderful and sent me a new one no charge....Thank you Michelle and Breville

great support, replaced faulty item quickly After reporting an issue with our Breville air fryer oven the company replaced the appliance at no cost with one that works excellently. We are very satisfied with both the replacement and the customer service help that they provided.