Excellent customer service I had some issues with the grind control drip coffee maker. It was not making a good cup of coffee. Breville customer service representative reached out to me via email and I was able to resolve the issue. I have to say that while it might not be the best coffee maker on the market, the customer service is very good and it's nice to see a company stand behind their product with support.

Worst costumer support ever I have never had such a horrible experience with customer service, nor is it likely I will experience it again. I doubt any company is as bad as Breville at, this and I will never buy a product from them again. Anti-consumer, anti-right to repair and they certainly love waste and are not interested in making products that last long (nor for them to honor their own warranty). Buyer beware and go somewhere else.

Happy Coffee Drinker Happy Coffee Drinker. I recently had an issue with my The Bambino (not the Plus). I went online and saw there were some bad reviews about service, and I thought I was doomed. I have to admit that response from service support was slow, but once they made contact, they stayed with me and resolved my problem. So I would recommend their product and service.

Carafe Lid Design Disappointment but Excellent Customer Service. Disappointed About: The design of my new Breville Brewer PID coffee pot carafe lid. The design is very hard to clean properly and broke...which was a catastrophe in my kitchen because it caused hot coffee to pour all over my counter and through my lower white cabinets. Very difficult to clean up the mess. And since the lid can't even be purchased separately...if it happens again, I will have to spend $100 to replace both the carafe/lid combo. I hope Breville fixes the issue and offers a better option for lid replacement (one that can be cleaned). Very happy about: The excellent customer service for my issue. It took a few days to get a response but when I did, Michelle Robinson, Customer Service was wonderful. She quickly replaced my carafe at no cost and sent it out immediately. She followed up and made sure that I received tracking for the replacement part. Overall, my coffee pot is wonderful and attractive...when its working properly. I know design issues sometimes happen with products and I truly hope it get fixed because the coffee maker was pricey and I was hoping it was going to be a long-term buy. It makes excellent coffee and I'd hate to have to replace it so quickly.

Set up for failure Breville sets you up for failure! Juice Fountain Cold XL. I would rather have my old Jack LaLanne juicer back. Jack LaLanne was $50 that allowed for a lot of short comings, not defects. The Breville costing 7 times more you would think that you would have the best of sciences. I asked sales department for a enamel or anodized white housing so they lied and said yes, it was plastic, plastic stains. This has so many places for bacteria to hide and grow causing the consumer to eventually picking up viruses from all of those hiding places. The tamp is extremely poorly designed in so many ways. The feed shoot does not measure as advertised, it has diverters (lack of a better word) that limit size. The sanding marks in the SS filter bowl makes it imposable to keep food from building up. The juice cover is made with a very low grade plastic, scratches extremely easily thus could break easily. The cover is not designed with cleaning in mind. The pulp container could of been a little more user friendly. The filter basket and the feed shoot are to far apart that their is a lot of wasted nutrition lost in the pulp. I am very surprised that Breville would include a brush for the filter, very surprised they didn't pocket the money. I don't use the pitcher, no comment. The power cord is so stiff that I am always fighting with it, it's like working with a piece of bailing wire. I don't remember my Jack LaLanne juicer pulp being so wet, it was as dry as dry could be. I tried one day to excrete liquid from it with no avail. My Breville is dripping with liquid. Breville put the consumer last if the consumer is looking to pay for there health.