Hired a plate compactor online Hired a plate compactor online. At completion it said I would receive an email for confirmation. No email. Phoned the branch "oh yeah don't worry you don't need that, we have your order". Went to collect on the Saturday & no staff on the hire desk. The 3 employees from the build side couldn't do anything. Took over an hour to get it sorted. On return there were "system issues" which meant after 45 minutes they couldn't return my deposit. "We'll get it sorted and call you" I was assured. I've been chasing them for 3 days and still haven't had my deposit returned.

Do not use via web based orders So the online web system looks like it checks stock in your local branch but it doesn’t. Yet they still take your money up front. Issues then arose in trying to find the equipment to supply my order but only after I rang up as I hadn’t received a confirmation email. Chap in store did his best to help me but the company’s poor IT system had let him down from the beginning. In this day and age when so much is done online it really should be better. Will never use again and do not recommend.

Hirebase birmingham b9 waste of time. Hirebase birmingham b9 waste of time. First they don't have the machine I want but can hire from third party and than hire to me than the don't let me know when I would be able to collect and no call back had to ring them several times on different days even though they said they will call me within an hour. In summary I would say stay clear of this unprofessional firm as they will waste your time. Ps I did get my machine from elsewhere for nearly half the price they wanted so lesson learnt.

PORTSMOUTH HIREBASE are ACE!!! Cannot praise the Pompey lads for all their help! We hired a sander package and the equipment was clean, up to date and first rate. Helped us out to car and lifted it in... as pensioners we need all the help we can get! They are very friendly and so nice to see smiles on their faces and a ‘CAN DO’ attitude! I’ve used other local hire companies and these lads top the lot for equipment, helpfulness and professionalism! Together with BuildBase it’s a terrific combination. VERY HIGHLY RECOMMENDED!

Hirebase in LOUTH is fantastic Hirebase in LOUTH is fantastic, always helpful and happy to help. The two guys in there go above and beyond what you would expect from a hire company. I was advised not to use website but contact my nearest branch instead and I couldn’t be happier. Delivery and collection was when they said and someone is always at the end of the phone or out of hours on there social media page. Excellent customer service and i will be using them for future projects.