Ripped off and upset Scaffold tower did not arrive after being booked and paid for online. The depot said “nobody told us”. On the revised delivery date the tower was delivered with minor damage which they later claimed I had done and refused to repay me the £400 deposit, even though the hire desk manager had personally unloaded the damaged parts with me. They were unresponsive to my protests. I feel abused.

Dehumidifier performance We hired 2 commercial dehumidifiers from the Ipswich branch when our son's bungalow was flooded. We were assured that these would work at temperatures of above 3 degrees. In the 3 days we had them they collected in total less than one bucket full each, The daytime temperatues in the bungalow were 10 to 12 degrees and the night time temperatures above 3 degrees. For this we were charged a full weeks rental of over £150. A total rip-off for 2 buckets of water. Our own domestic dehumidifiers we also used picked up twice the amount of water. On speaking to Hirebase we were told no compensation was possible as the invoice had already been issued. Be very careful when hiring from this company.

Mixed experience with hiring a mini… Mixed experience with hiring a mini digger from Swindon Hirebase. Initially the web system seems good, but as per others experience there seems to be a disconnect with the local office who did not respond to the web order with any confirmation, but had taken a £600 deposit none the less. Had to ring several times to get the drop off confirmed. Delivery and pickup were on time and no issues. Lastly I did not receive any invoice after the hire despite email and phone calls, meaning that my deposit was not returned. If I had not followed up would my deposit have been returned? After chasing up finally got invoice and deposit returned. Overall a lot of hassle despite the equipment being good value to rent. Not sure I would use again unless really stuck.

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service

V.Poor - dont answer phone and website poor Milton Keynes depot - can't be bothered to answer the phone and website won't process my visa credit card - overall waste of time considering this lot