Eleanor Gardner
GBDo not use via web based orders So the online web system looks like it checks stock in your local branch but it doesn’t. Yet they still take your money up front. Issues then arose in trying to find the equipment to supply my order but only after I rang up as I hadn’t received a confirmation email. Chap in store did his best to help me but the company’s poor IT system had let him down from the beginning. In this day and age when so much is done online it really should be better. Will never use again and do not recommend.
Andrew Mason
NLPrices advertised deeply misleading The prices advertised are deeply misleading. For the item I hired the additional costs were: delivery, wear charge, fuel charge, damage waiver & admin charge. You also have to pay a deposit. All-in the cost was double that advertised. The item was delivered on time. The item worked as advertised, but the blades were somewhat blunt, so the job took longer and more effort than it might of. It was collected on time, however it took over a week, including at least 4 phone calls and an email to get my deposit back.
Angry of Chorley
GBGo elsewhere, prices not as advertised. Don't believe the advertised prices. Hired a scarifier for a day for £49 as shown on the website. It ended up being £70 when they added vat and a compulsory damage waiver
Tim Cousins
GBHirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service
Sheena Brown
GBPORTSMOUTH HIREBASE are ACE!!! Cannot praise the Pompey lads for all their help! We hired a sander package and the equipment was clean, up to date and first rate. Helped us out to car and lifted it in... as pensioners we need all the help we can get! They are very friendly and so nice to see smiles on their faces and a ‘CAN DO’ attitude! I’ve used other local hire companies and these lads top the lot for equipment, helpfulness and professionalism! Together with BuildBase it’s a terrific combination. VERY HIGHLY RECOMMENDED!