Dehumidifier performance We hired 2 commercial dehumidifiers from the Ipswich branch when our son's bungalow was flooded. We were assured that these would work at temperatures of above 3 degrees. In the 3 days we had them they collected in total less than one bucket full each, The daytime temperatues in the bungalow were 10 to 12 degrees and the night time temperatures above 3 degrees. For this we were charged a full weeks rental of over £150. A total rip-off for 2 buckets of water. Our own domestic dehumidifiers we also used picked up twice the amount of water. On speaking to Hirebase we were told no compensation was possible as the invoice had already been issued. Be very careful when hiring from this company.

Hired a aerator to fix both lawns Hired a aerator to fix both lawns, paid deposit and fees. Arranged to have delivered on Monday morning and took the day off work to get the job done. It arrived almost in the afternoon, went to go and use it and no tines fitted. Impossible to get hold of someone to sort out, when they finally answered the phone was told it came from Exeter branch not the Wellington one I hired it from, and they unfortunately don’t know where the bits are to make the machine work. Also said they would call me back within twenty minutes with an update, still nothing.

Do not use via web based orders So the online web system looks like it checks stock in your local branch but it doesn’t. Yet they still take your money up front. Issues then arose in trying to find the equipment to supply my order but only after I rang up as I hadn’t received a confirmation email. Chap in store did his best to help me but the company’s poor IT system had let him down from the beginning. In this day and age when so much is done online it really should be better. Will never use again and do not recommend.

Hired a plate compactor online Hired a plate compactor online. At completion it said I would receive an email for confirmation. No email. Phoned the branch "oh yeah don't worry you don't need that, we have your order". Went to collect on the Saturday & no staff on the hire desk. The 3 employees from the build side couldn't do anything. Took over an hour to get it sorted. On return there were "system issues" which meant after 45 minutes they couldn't return my deposit. "We'll get it sorted and call you" I was assured. I've been chasing them for 3 days and still haven't had my deposit returned.

Go elsewhere, prices not as advertised. Don't believe the advertised prices. Hired a scarifier for a day for £49 as shown on the website. It ended up being £70 when they added vat and a compulsory damage waiver