Dehumidifier performance We hired 2 commercial dehumidifiers from the Ipswich branch when our son's bungalow was flooded. We were assured that these would work at temperatures of above 3 degrees. In the 3 days we had them they collected in total less than one bucket full each, The daytime temperatues in the bungalow were 10 to 12 degrees and the night time temperatures above 3 degrees. For this we were charged a full weeks rental of over £150. A total rip-off for 2 buckets of water. Our own domestic dehumidifiers we also used picked up twice the amount of water. On speaking to Hirebase we were told no compensation was possible as the invoice had already been issued. Be very careful when hiring from this company.

Ripped off and upset Scaffold tower did not arrive after being booked and paid for online. The depot said “nobody told us”. On the revised delivery date the tower was delivered with minor damage which they later claimed I had done and refused to repay me the £400 deposit, even though the hire desk manager had personally unloaded the damaged parts with me. They were unresponsive to my protests. I feel abused.

Item booked, turned up, no item, had to stand down our labour Phoned up and booked a compactor at Basingstoke. Sent in documentation. Was told by Steve it would all be organised for a Saturday pick up. Arrived no compactors available. Nothing left by Steve. We had labour booked to do our job which we had stand down at great expense. Would give a nil star rating if we could Be warned.

Hirebase in LOUTH is fantastic Hirebase in LOUTH is fantastic, always helpful and happy to help. The two guys in there go above and beyond what you would expect from a hire company. I was advised not to use website but contact my nearest branch instead and I couldn’t be happier. Delivery and collection was when they said and someone is always at the end of the phone or out of hours on there social media page. Excellent customer service and i will be using them for future projects.

Potentially a scam business I think this business might even be based on scamming. How can you take hire fees and deposits for equipment they know they don’t have? Weeks later we have still not been repaid, and despite unconvincing excuses and promises I suspect I’ll be taking them to court. Don’t touch with a barge pole!