New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

Very professional after-sales service Very professional after-sales service. I had a problem with my order which was promptly addressed by Jenny Pidan, who quickly and professionally identified the cause and proactively worked the issue out. She was also very kind in helping me follow the goods through to delivery. This is the kind of assistance every customer desires. She was able to interact with me both in my mother tongue (Italian) and in English, which I prefer when dealing with international transactions. Her professionalism and competence definitely contribute to the good reputation of the company she works for

We looked for several weeks diffrerent models from différent competitors, and this one is the best regarding our needs Good product (design, qualité, ergonomie, price)

Strimmer G40T5 Line trimmer G40T5 Line spool was not full, ran out after 2 charges. They supplied the wrong gauge line with the product promoted along side it on heir site. Very sloppy. Also the instructions for restring are very poor Their customer service is non existent. Delivery took 7 days ........Tool is now out of action until I fork out for new line which can only be purchased from this company. I do not recommend this company because they are not taking care of the details such as being accountable.

Shipped wrong item, defective products, weak and indifferent customer service I ordered a 40V charger to replace the defective one Greenworks included with the lawn mower my customer purchased from my hardware store because speedy replacement was essential for my customer. They shipped a 24V charger which took a week to arrive because it took days to get it out the door for delivery. A half hour wasted on their chat bot referred me to live agents, available only during the week. Greenworks customer service is extremely weak and I can look forward to TRYING to reach them during bankers hours this week. No more Greenworks products will be offered from our store.