Customer service I bought a pressure washer in 2023 and I was very please with it and it did the job with no problem.Unfortunately a part broke down this year and the pressure washer couldn’t be use anymore so i went on Greenworks site and I start chatting with customer service department explaining the problem. The communication was straightforward and few information was needed by Greenworks to open my case. Very rapidly solution was found on my problem and I would say that customer service at Greenworks (Trevor)took very well care of me. Highly professional

New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

I purchased a pro 2300 electric power… I purchased a pro 2300 electric power washer and I was missing a screw. It took customer service less than two days to send me a new part. They were very professional and considerate. The power washer so far has been very good. It does what it says it will do, but customer service went above and beyond what they needed to do for me. I would recommend the power washer, but I would highly praise their customer service.

Worst customer service I have ever experienced. I ordered a lawn mower and a specialized wing nut was missing, so the handle could not be assembled. I spent more than 3 hours on hold over 2 days for nonexistent customer service. Never got a person to talk to and their chat bot is a joke. I see why 74% rate them a 1 in reviews. I will be returning the product and suggest you steer clear of them. They are apparently on the verge of going out of business.

Greenworks G4OUC battery…product lasted 9 months I bought a Greenworks G4OUC battery quick charge unit. The 4 year old original unit had broken and this was a replacement. Purchased 18:7:23. The unit lasted 9 months before also breaking. I have tried many times to contact the manufacturer but without success, they seem not to like answering the phone on their warranty help line. So much for a 36 month warranty- don't be fooled. A new unit costs £50, but how long would this one last?