Broken bike after less then 10hrs of… Broken bike after less then 10hrs of riding. Multiple faults right from the off - needed a replacement wheel before it could even be ridden; slipping gears; faulty e-motor. Does Cannondale want to help? Not a chance, they do everything they can bar telling you to "f*** off, you c***". Disgraceful company.

We bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.

Slow non existent customer service Slow non existent customer service. Told they had sent a reply to my question when they clearly didn’t. I wouldn’t by another cannondale on the basis of this. No UK phone number so email only. Onus is on the dealerships and cannondale basically wash their hands once the bike is in your hands.

Brand new bike is like old second hand. I bought a brand new Quick CX 3 Cannondale in August and it has been the biggest disappointment in my more than 45 years of biking. They do not seem to properly fix their bikes during production because first the front wheel bearing went loose (that was even dangerous as the bike turned to the left when breaking) and then the pedal bearing went loose (and that is the most annoying thing ever because it makes click twice for every turn - like with a worn off old second hand bike). Unfortunately my bike shop closed down so I cannot even bring it there for repair. Just contacted Cannondale online and registered my bike. Let's see what they respond and if they can help. In any case, not at all what I expect of a new bike that I use every day to go to work...

I purchased a Cannondale from Evans… I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Eventually Cannondale responded to this review in November stating "please contact emily@cannondale to resolve". I tried .com & .co.uk, neither of which worked so cannondale just trying to look as though they care for PR purposes when, in fact, they dont.