Son bought me a heated coat zipper… Son bought me a heated coat zipper broke and the customer service for Milwaukee tool is not quality service. They don’t care about customer. So all my Milwaukee crap will be changing over to a better brand. Coat only worn about 5 months before broke

Great customer service. I bought a really expensive Milwaukee M18 FPP6D2-503B FUEL 18V 5.0Ah Li-Ion RedLithium Cordless 6 Piece Kit recently. This year I've been off work unwell and didn't have the presence of mind to register my tools. When I remembered the 30 day registration limit I realised it had expired by a few days. I contacted Milwaukee by email and explained my situation; to my amazement they let me register my tools and even wished me a speedy recovery. I can't fault Milwaukee at all, although I haven't had to return anything yet, but that's a good thing isn't it?

I am not happy I have a shelf of milcrappy tools Owned this for about two years, only used at home for basic repairs and in my basement wood shop. I was using a 3.5” hole saw on drill mode when things went bad. The chuck and the gearbox self destructed. Chuck still attached to the bit and odds and ends all over the workbench. I found all the pieces and sent it in to Milwaukee for repair. Repair was denied saying: gears- broken off, chuck-broken off, drill-poor condition. This drill was in mint condition, and no way it should have broke. Received email from Milwaukee, just like every 1 star review gets. “ Thank you for leaving a review on your M18 FUEL™ ½” Hammer Drill/Driver. Our team would like to gain more insight and assist. We will be in contact shortly! - Milwaukee Tool Social Team” I have not been contacted by customer service once regarding this issue. They send this email out so it looks as if they are going to help resolve the issue.

DO NOT BUY FOR ACCURACY I am a Milwaukee guy. My whole shop is Milwaukee, so when I needed a mitre saw, it was an easy choice. Wrong. The 12" mitre saw (6955-20) may be powerful, but that's it. Had difficulty from the beginning with binding and cuts that weren't straight. As in , there are steps along a 6" cut. Finding that the fence was bent, I was sent a new one hoping this would solve my issues. With this, the binding stopped but still had an uneven cuts. Called customer service and 20 year Milwaukee technician and heard from 3 different people that this is NOT a finish saw. This saw is only good for rough carpentry. Wish I would have known this before spending $575. I see now why it has been decreasing in price over the past year. Do not buy this if looking for accuracy, words straight from Milwaukees technicians. Then was told by them to purchase a DeWalt or Bosch and that was the best they could do. Blown away.

Spent thousands over the last 7 years… Spent thousands over the last 7 years on Milwaukee tools and my newest 8ah battery only just out of warrenty id dead even though its the newest and least used and they won't replace it so nearly 4k of tools going on ebay to be replaced with better quality tools. Cheap chinese crap milwaukee has became .