I have a m18chpx I have a m18chpx, rotary hammer drill and kango,, it's almost 2 years old but is very rarely used , is kept boxed in the van and only used when something's wrong with our corded machine . In the time I've had it it wouldn't have 5 hours working time on it as can be seen by it's condition which is like new . It has already been in for repair only a couple of months after purchase for the same problem it has now again , cannot change between modes , switch will not move . If I had used this machine there may be some excuse for the failures but to be honest this is ridiculous . I have over 5000 euro worth of Milwaukee tools and this is putting me off buying them again . I could not recommend them to anyone .

I am not happy I have a shelf of milcrappy tools Owned this for about two years, only used at home for basic repairs and in my basement wood shop. I was using a 3.5” hole saw on drill mode when things went bad. The chuck and the gearbox self destructed. Chuck still attached to the bit and odds and ends all over the workbench. I found all the pieces and sent it in to Milwaukee for repair. Repair was denied saying: gears- broken off, chuck-broken off, drill-poor condition. This drill was in mint condition, and no way it should have broke. Received email from Milwaukee, just like every 1 star review gets. “ Thank you for leaving a review on your M18 FUEL™ ½” Hammer Drill/Driver. Our team would like to gain more insight and assist. We will be in contact shortly! - Milwaukee Tool Social Team” I have not been contacted by customer service once regarding this issue. They send this email out so it looks as if they are going to help resolve the issue.

DEFECTIVE BATTERIES AND NO WARRANTY Milwaukee m18 red lithium xc… bought Milwaukee m18 red lithium xc batteries for back up on job site. they sat on the shelf unopened for several months. when needed opened them up but they will not take a charge, Have tried several attempts to get yet unopened batteries replaced. several months with no luck. they say even in the original plastic wrap they cannot do anything.. the Milwaukee so called rep tool pushers were as useles as their batteries. STAY AWAY FROM MILWAUKEE. HAVE TALKED TO OTHER CONTRACTER WHO ARE HAVING BATTERY PROBLEMS AS WELL...

Great customer service. I bought a really expensive Milwaukee M18 FPP6D2-503B FUEL 18V 5.0Ah Li-Ion RedLithium Cordless 6 Piece Kit recently. This year I've been off work unwell and didn't have the presence of mind to register my tools. When I remembered the 30 day registration limit I realised it had expired by a few days. I contacted Milwaukee by email and explained my situation; to my amazement they let me register my tools and even wished me a speedy recovery. I can't fault Milwaukee at all, although I haven't had to return anything yet, but that's a good thing isn't it?

Milwaukee customer service is non-existent Milwaukee customer service is non-existent. I had a faulty M12 battery. I contacted them through the email provided. Initially they responded (so it was obviously the right address) and then totally ghosted me when I explained my issue.