Terrible product, poor customer service. A total scam. If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!

I have used Rustica on many projects… I have used Rustica on many projects and been very happy with all of them. My only critic would be that they add matching screws to your specialty hardware orders, otherwise from custom sized rails to fancy hardware in very cool finishes, they have all come out very nice!

Excessive wait time for my order and … Excessive wait time for my order and refusal to provide a discount for this. That is where the nightmare begins. Product is over priced and arrives with poor instructions, no holes drilled properly in anything. Contractors spent two full days installing what is promoted as an easy project that is missing parts! Shame on you Rustica Hardware. Will never buy anything again and by the looks of it, I am not alone!

Very poor customer service Very poor customer service. They do not actively listen, and could care less about getting the details right. Expect to be on your own if technical issues arise... they will just keep repeating nonsense that is not logical, while LITERALLY telling you how great and knowledgeable they are (to the point it's hard to get past their self-aggrandizing and shift focus to the real reason why we are both on the phone). They truly do not understand their product, and have zero respect for the customer.

Bought a door March 2020 Bought a door March 2020. It has been installed for over a year and when it rains the door leaks horribly. We have had smaller issues that I have reached out to rustica and they offer no help and take weeks to even respond. I paid several thousand for a custom door and have had nothing but issues with finish peeling off, missing pieces upon arrival, and poor customer service. I would NOT recommend doing business with Rustica!!