Ordered custom pre-hung door Ordered custom pre-hung door. Paid a premium price expecting premium product. Door arrived in non watertight crating. Door and frame were wet but not ruined. Door had imperfections in paint finish and sloppy caulking. CSR said imperfections were expected and asked us to get a written quote from our contractor to fix the leaked caulk. No contractor will write something like that up. After taking a defensive posture (what not to do - CSR 101), they ultimately offered us a 10% discount on the door. No thanks. Fix your operation or quit promising 100% satisfaction if you cant deliver.

Disappointed The hardware I ordered was deemed "cheap and flimsey" by my contractor. The track metal arrived bent and the system itself wasnt as sleek looking as in the photos. If you are ordering a standard track maybe its ok. But the system they had to install a longer track ( overlap and screws sticking out) was really an eye sore. I returned all but the door hangers and while customer service was helpful, i was surprised at how much i had to eat in restocking fees. Because my job needed to be finished right away, i had a metal worker make me a much better and cleaner designed track in one day. Money and time wasted.

Terrible product, poor customer service. A total scam. If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!

I needed 1 barn door track I needed 1 barn door track. I was charged for 3.It has taken multiple calls to get money credited back to my account.Customer service was terrible. One women never even responded back as she said she would. This looks like company ready to fold and screw as many customers as possible.I have been a builder for 45 years and this company one of the worst ever!!

BUYER BEWARE!! BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE". THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!! Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM