I have used Rustica on many projects… I have used Rustica on many projects and been very happy with all of them. My only critic would be that they add matching screws to your specialty hardware orders, otherwise from custom sized rails to fancy hardware in very cool finishes, they have all come out very nice!

Very poor customer service Very poor customer service. They do not actively listen, and could care less about getting the details right. Expect to be on your own if technical issues arise... they will just keep repeating nonsense that is not logical, while LITERALLY telling you how great and knowledgeable they are (to the point it's hard to get past their self-aggrandizing and shift focus to the real reason why we are both on the phone). They truly do not understand their product, and have zero respect for the customer.

Terrible product, poor customer service. A total scam. If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!

Ordered custom pre-hung door Ordered custom pre-hung door. Paid a premium price expecting premium product. Door arrived in non watertight crating. Door and frame were wet but not ruined. Door had imperfections in paint finish and sloppy caulking. CSR said imperfections were expected and asked us to get a written quote from our contractor to fix the leaked caulk. No contractor will write something like that up. After taking a defensive posture (what not to do - CSR 101), they ultimately offered us a 10% discount on the door. No thanks. Fix your operation or quit promising 100% satisfaction if you cant deliver.

Safety Hazard I spoke with multiple Rustica agents before custom building an office to fit their corner barn door system. I spent a significant amount of time on the phone with these agents to ensure that all the details were worked out. After installing the hardware and doors we found multiple issues with the design of the product and hardware, that prevent it from working properly. After going back and forth with customer service representatives for SIX months, the company finally determined that they sold me a system that does not work and is a SAFETY HAZARD. They told me (in writing and over the phone) that I would be issued a full refund. It has been a month since that occurred. I have contacted them FOUR separate times in the past month, asking about my refund and have not received a response. Do not do business with this company. Their products are over priced and do not work as advertised.