Run away Run away! They'll qoute you one thing but you get charged another. Took them days to get back to me. Then when they did my qoute for $2900 for a loader and excavator went to $3400 for just the excavator. Use a REAL local company not these Cali coms.

Call someone else On January 8 I called Bigrentz to order a scissor lift, it was supposed to be delivered on January 10 to the Marshalls store where we had a $2500 job that was supposed to be done at night, and they were given instructions to ask the manager in the store where to deliver from the back door, not thru front entrance. On January 10 I was contacted by the store manager that there was no lift delivery, the manager even checked outside, but there was no lift and they canceled the job. From the words of Bigrentz driver wasn't able to contact anybody on the job site, even though the store was open all day and Bigrentz was given instructions to go in the store and ask the manager where to leave it, he decided to leave it somewhere outside behind the building without telling anybody. Bigrentz refused to do a refund and they sent me a phone call recording where it clearly says to go to the store, talk to the manager, and the manager gonna show where to bring it from the other side from the back door, not to the front door. I paid them $521.30 for rent, but I didn't receive a refund and lost the $2500 job. I need a refund for the service that I didn't receive.

Completely incompetent Completely incompetent! Horrible set and processing, then canceled the day before delivery. No order numbers, receipts, confirmations, etc. It’s amazing they’re in business at all. They come off as a scam company. Beware people, Beware of Bigrentz!!!

Awful Protection Plan Worst customer service and protection plan policy is a joke. I've been in the industry for 10+ years and have had to rent a few forklifts over the years. Things happen and that is why I always purchase the protection plan. And in a few instances, it was well worth it. But the plan this company offers only covers 10% of any repairs. A pump broke on our forklift and the amount I "save" with the protection plan was less then the $400 I spent to insure the forklift. I will not be renting from them again.

Worst company Worst company - if you need to rent equipment do not use this firm and go direct to a local company. We have had such a bad issue with this and had to fix so many problems ourself. They delivered the wrong forklift that mean we had to drive to go collect something to fix the issue and the delivery driver delivering a large item had to wait 3 hours before we could offload it. They collected our scissor lift 6 hours early (even though we had paid for a full week of use over the holiday period). Their customer service team give you incorrect information when you really need an accurate answer - and inch difference in an answer when talking about equipment like this makes a BIG difference in safety!!!!